Issue Tracking Board

[Alwaysdreaming]

So I had said earlier deleting and reinstalling Hulu app on our Roku tv worked and put the cc back in sync, and it did, until I went out of the app. Yesterday the same problem. Hulu please get his fixed. Many rely on cc for all their viewing!

[RokuCarly]

Hi, Community users!

Greetings from the Roku Community.

We acknowledge your concern about the Closed Captioning feature inside the HULU app and would be happy to investigate further. Rest assured that the team is looking closely into determining the cause and finding you the best resolution possible. 

Thank you for reporting this to us. Your continuous patience and understanding as we work on this are highly appreciated. 

Best regards,
Roku Community Team

[Champaigngator]

So is anyone with the Ad free Hulu having this issue?  I am assuming this is only happening to people watching Hulu with ads

[Windsicle]

I do have ads, yes.

[RokuRey-V]

Hi, Community users!

Greetings from the Roku Community.

We acknowledge your concern about the Closed Captioning feature inside the HULU app and would be happy to investigate further. Rest assured that the team is working closely to determine the cause and find you the best resolution possible. We would like to ask for the following information below to help us in investigating the issue.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• Channel version
• Could you provide an example of specific content that you experienced this issue within the Hulu channel?

Thank you for reporting this to us. We appreciate your continuous patience and understanding as we work on this. 

"Accepting this as a solution for the meantime to everyone's visibility"

Best regards,
Roku Community Team

[RokuJanadeeK]

Hi @lucike8!

Thanks for reporting this issue to the Roku Community.

We understand your issues with streaming the Hulu channel, and we appreciate the steps you have taken so far. Instead of just removing and adding the channel, could you follow the correct troubleshooting sequence below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Additionally, try connecting the Roku device to a mobile hotspot just to check if there's an improvement. In case that the issue persists, kindly share with us the details  below:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Kindly keep us updated with more details.

All the best,
Janadee

[Doreen4]

Having the same out of sync problems with Hulu on Roku. This has been happening for a few days. I have tried everything suggested here

[Doreen4]

Here’s my info

model 3930x

sN X0040075XVD5

version 1255-build4174-AE

ID-S0083145XVD5

ID D5-225-697

[Doreen4]

Model 3930X

SN X0040075XVD5

Version 1255-build4174-AE

ID-S0083145XVD5

ID-D5-225-697

[RokuJechealR]

Hi @Doreen4,

Thanks for the response!

Please be advised that we have passed along your concerns and details to the appropriate Roku team for further investigation. We'll get back to you once we have an update.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel