Issue Tracking Board

[MB3MAX2209]

Thanks the hulu thing worked so happy right now

[Trishchad]

Ugh don’t have Hulu so can’t try thanks though

[Trishchad]

I don’t think the techs have any idea on how to fix this issue so many people with this problem for the last month or so and they can’t seem to fix. Maybe we should all get together and bring are toddlers there and they can listen to them screaming to watch Mickey Mouse and then they would get it fixed or at least try to fix it so glad Ms Rachel is not on Disney plus 

[Wardaddy7x7]

 It would be nice if one with the Disney+/Hulu package could access Disney+ via the Hulu app than just the other way around.

I do not hold out any faith that Roku is actually offer a solution seeing that so many Roku devices no longer support the Disney+ app.

[RokuCarly]

Hi, Community users!

We appreciate you all for bringing this to our attention and sincerely regret any trouble and inconvenience this may have caused.

Please be aware that our Engineering team is currently in the process of determining the root cause of this occurring issue and finding the best resolution possible. 

Rest assured that if more information is available, we will make sure to update this thread.

Once again, your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[Wardaddy7x7]

Ok - yesterday I got on my Disney+ phone app, and signed out of all accounts and devices. 

I then reloaded the Disney+ app on my Roku Ultra, checked for updates, and without opening the app, restarted the Roku.

I opened the Disney+ app, and got a screen asking me if I wanted to continue my subscription. I kept telling it no and sign out and after a few of these, I got the sign-in screen for my email and pw, then tried again.

It worked, and it is still working today.

Fellow sufferers, try this for yourselves, see if it works, and share the answer here - maybe it will help others.

Peace><>

[Leodvid5]

My Disney gray screen is also fixed

[Mehudson2002]

Well, gray screen is gone. But now it says, “Looks like you’re not subscribed.”

It just shouldn’t be this hard. I’m regretting my Roku TV purchase 100%.

[RokuJechealR]

Hi @Mehudson2002,

A warm greeting from the Roku Community!

Can you please provide us with more information regarding the issue you are experiencing? How are you accessing the show, on The Roku Channel or the standalone app? Also, is your subscription through The Roku Channel or directly to Disney Plus?

We look forward to hearing from you and looking closely into this issue.

All the best,

Chel

[jdrury]

Having the same issue.

I was getting the grey screen and the Disney+ logo.

Now when I log in to the Disney app on the Roku I get a restart subscription screen.

When I select resubscribe, I get a bamsdk error 76

Also, to note that the Disney+ subscription was though Roku, however in is now not showing up in “My Subscriptions” on my account page

When I log into Disney+ from a PC web browser, I am in an endless loop of:

• restart subscription screen
• select restart subscription
• says I already have a subscription
• select take me to Disney+ option
• get the restart subscription screen again

Looks like an error with Roku and Disney+ subscription/payment issue