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Re: Disney plus screen all gray with logo
ISP is a local carrier: Wireless etc.
model: 4640x - Roku Ultra
SN: YP00A2917808
Software: 12.5.0 build 4178-29
Device ID: 7LC73A917808
DisneyPlus version 1.38 build 2023112700
Tracker ID: contains all the above info plus the following:
GC version: 10.3.24
Timestamp: 2023-12-07T14:39:30Z
Please use issue ID 08-490-479 to report the current issue.
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Re: Disney plus screen all gray with logo
Thank you for the follow-up, @Mrsfrenchy and @meharledge.
No worries, we have collected and forwarded all these details to the appropriate team for review and investigation. We appreciate your patience in the meantime.
Please let us know if you have other inquiries.
Regards,
Janadee
Roku Community Moderator
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Re: Disney plus screen all gray with logo
Please share any solutions on this forum as soon as possible - I have had the same problem and have gone through every advised action as instructed by Disney Plus, Hulu, and Roku Tech Support.
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Re: Disney plus screen all gray with logo
Yes this is so frustrating I got kids who want to watch Disney plus and can’t get into it on three TVs ugh the only tv that can get it is in master bedroom and no I’m not taking 6 daycare kids into my room to watch Disney,
Disney says it a internet problem so has the come out for 100.00 and got laughed at Thanks and they say it’s Roku problem with the app they need a new update to get it working so why isn’t Roku fixing the issue since so many people are having the same problem do they need new tech who know how to update a app.
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Re: Disney plus screen all gray with logo
I'm having the same issue. I have 3 Roku devices and all are doing the same thing. I am able to airplay disney plus but that limits us to just 1 tv working at a time.
My Answers are below
spectrum
Model 3810x
Serial:YH001Y166655
ID:2130D1166655
software 12.5.0 build 4178-50
ID:55-492-131
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Re: Disney plus screen all gray with logo
Mine started working again this afternoon without doing anything additional that we didn't try the other day. So check your rokus now and see if yours did too.
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Re: Disney plus screen all gray with logo
Nope still only one tv works but glad yours is working now hopefully Roku will get the techs to do there job and mine will work soon
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Re: Disney plus screen all gray with logo
I have 2 TVs down. Any way to resolve yet?
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Re: Disney plus screen all gray with logo
both my tvs are still down
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Re: Disney plus screen all gray with logo
All my TVs also don't work, this is very frustrating