Issue Tracking Board

[meharledge]

ISP is a local carrier: Wireless etc.

model: 4640x - Roku Ultra

SN: YP00A2917808

Software: 12.5.0    build 4178-29

Device ID: 7LC73A917808

DisneyPlus version 1.38   build 2023112700

Tracker ID:  contains all the above info plus the following:

GC version: 10.3.24

Timestamp: 2023-12-07T14:39:30Z

Please use issue ID 08-490-479 to report the current issue.

[RokuJanadeeK]

Thank you for the follow-up, @Mrsfrenchy and @meharledge.

No worries, we have collected and forwarded all these details to the appropriate team for review and investigation. We appreciate your patience in the meantime.

Please let us know if you have other inquiries.

Regards,
Janadee

[Wardaddy7x7]

Please share any solutions on this forum as soon as possible - I have had the same problem and have gone through every advised action as instructed by Disney Plus, Hulu, and Roku Tech Support.

[Trishchad]

Yes this is so frustrating I got kids who want to watch Disney plus and can’t get into it on three TVs ugh the only tv that can get it is in master bedroom and no I’m not taking 6 daycare kids into my room to watch Disney, 

Disney says it a internet problem so has the come out for 100.00 and got laughed at Thanks and they say it’s Roku problem with the app they need a new update to get it working so why isn’t Roku fixing the issue since so many people are having the same problem do they need new tech who know how to update a app. 

[sixcarrion85]

I'm having the same issue. I have 3 Roku devices and all are doing the same thing. I am able to airplay disney plus but that limits us to just 1 tv working at a time. 

My Answers are below

spectrum
Model 3810x
Serial:YH001Y166655
ID:2130D1166655
software 12.5.0 build 4178-50
ID:55-492-131

[meharledge]

Mine started working again this afternoon without doing anything additional that we didn't try the other day. So check your rokus now and see if yours did too.

[Trishchad]

Nope still only one tv works but  glad yours is working now hopefully Roku will get the techs to do there job and mine will work soon 

[Dadviibes]

I have 2 TVs down. Any way to resolve yet? 

[Mrsfrenchy]

both my tvs are still down

[MB3MAX2209]

All my TVs also don't work, this is very frustrating