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Trishchad
Binge Watcher

Re: Disney plus screen all gray with logo

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On all three TVs 

IMG_2645.jpeg

IMG_2643.jpeg

IMG_2647.jpeg

 

Trishchad
Binge Watcher

Re: Disney plus screen all gray with logo

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Very frustrating Disney told me my internet had them come out and 100.00 later they told me it’s the Roku 

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RokuTakashi
Community Moderator
Community Moderator

Re: Disney plus screen all gray with logo

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Thanks for keeping us posted, @Trishchad

Could we ask an additional information?

  • What version/build is the Disney+ channel? (This can be found by selecting the channel on the Home screen and pressing the * button).

Please keep us posted.

Thanks,
Kash

Takashi O.
Roku Community Moderator
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Trishchad
Binge Watcher

Re: Disney plus screen all gray with logo

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IMG_2649.jpeg

 

Is this what ur looking for it’s the only thing that pops up before screen turns gray 

Trishchad
Binge Watcher

Re: Disney plus screen all gray with logo

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IMG_2650.jpeg

 

Read it wrong 

Trishchad
Binge Watcher

Re: Disney plus screen all gray with logo

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Here the other one that don’t work and the one that’s works other tv can’t show my dog decided to chew up remote this morning 😩 

Marialeh83
Newbie

Re: Disney plus screen all gray with logo

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Having the same issue and I have the same version as someone mention above as working !!! I wanna watch Disney plusss

RokuJanadeeK
Community Moderator
Community Moderator

Re: Disney plus screen all gray with logo

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Hi @Marialeh83,

Thanks for letting us know.

Would you mind providing the details requested by @RokuTakashi? We'll need the following information to forward to the appropriate team:

  • Who is their ISP (internet service provider)?
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • What version or build is the Disney+ channel? (This can be found by selecting the channel on the Home screen and pressing the * button.).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • A photo or video clip referring to the issue.

We will sincerely appreciate your response.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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Mrsfrenchy
Channel Surfer

Re: Disney plus screen all gray with logo

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I have williamstown cable for my internet provider,

onn model: 100012587

model:G855X- roku tv

Serial number: X01200F75NXS
Device id:S0U433675NXS

Software version: 12.5.0 build 4176-CT

disney+ version: 1.38 build 2023112700

tracker id: XS-489-665

Mrsfrenchy
Channel Surfer

Re: Disney plus screen all gray with logo

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image.jpg

 

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