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Re: Disney plus screen all gray with logo
On all three TVs
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Re: Disney plus screen all gray with logo
Very frustrating Disney told me my internet had them come out and 100.00 later they told me it’s the Roku
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Re: Disney plus screen all gray with logo
Thanks for keeping us posted, @Trishchad
Could we ask an additional information?
- What version/build is the Disney+ channel? (This can be found by selecting the channel on the Home screen and pressing the * button).
Please keep us posted.
Thanks,
Kash
Roku Community Moderator
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Re: Disney plus screen all gray with logo
Is this what ur looking for it’s the only thing that pops up before screen turns gray
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Re: Disney plus screen all gray with logo
Read it wrong
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Re: Disney plus screen all gray with logo
Here the other one that don’t work and the one that’s works other tv can’t show my dog decided to chew up remote this morning 😩
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Re: Disney plus screen all gray with logo
Having the same issue and I have the same version as someone mention above as working !!! I wanna watch Disney plusss
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Re: Disney plus screen all gray with logo
Hi @Marialeh83,
Thanks for letting us know.
Would you mind providing the details requested by @RokuTakashi? We'll need the following information to forward to the appropriate team:
- Who is their ISP (internet service provider)?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- What version or build is the Disney+ channel? (This can be found by selecting the channel on the Home screen and pressing the * button.).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- A photo or video clip referring to the issue.
We will sincerely appreciate your response.
Regards,
Janadee
Roku Community Moderator
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Re: Disney plus screen all gray with logo
I have williamstown cable for my internet provider,
onn model: 100012587
model:G855X- roku tv
Serial number: X01200F75NXS
Device id:S0U433675NXS
Software version: 12.5.0 build 4176-CT
disney+ version: 1.38 build 2023112700
tracker id: XS-489-665
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Re: Disney plus screen all gray with logo