Issue Tracking Board

[RokuMaryEF]

Hi Roku Community users,

We understand some of you have encountered an issue where your Roku TV shuts off shortly after being powered on.

We want to let you know that this is currently under investigation, and our team is actively working to identify the cause and resolve the issue as quickly as possible.

We apologize for any inconvenience this has caused and appreciate your patience as we work to find a solution. Please stay tuned for updates, and thank you for your understanding.

Thanks,
The Roku Community Team

[LoganSm]

Is it just me? Because it seems like sometimes my TV ever since OS 14 will randomly shut off like 5 seconds after I turn my TV on and I don't know why. What's going on here? And is there a way to stop it from happening again? I have restarted it so far. And weirdly it doesn't seem to shut off again after I turn the TV back on after initial shutoff.

[RokuReynan-L]

Hi, @LoganSm.

Welcome to the Roku Community!

We appreciate you letting us know about this issue. We would appreciate further information about your TV randomly shut off.

Does the issue persist? Also, have you tried plugging the TV into another power outlet to see if that would make any difference?

We'll wait for your response.

Regards,
Reynan

[LoganSm]

Well right now the solution is keeping it on Fast TV start mode. No problems since then. It's only been on energy saving mode when this happens it seems.

[RokuReynan-L]

Hi, @LoganSm.

Greetings from the Roku Community!

Thanks for the update about the issue you're having. Keep us posted if the issue comes back. In the meantime, you may visit our Roku Support website for more information and troubleshooting steps.

Feel free to let us know if there's anything else we could further assist you.

Regards,
Reynan

[Madking1]

For the past week or two my Roku TV (Model: 75R6A5R/75R6AX) turns off immediately after I turn the tv on. Feels like this problem started after the last Roku update that added Roku Backdrops. 

[Madking1]

Same problem. I have 3 Roku TVs and family is getting annoyed. Haven’t seen any help. There’s obviously a software problem.

[Davidsco27]

Yep, same problem. Annoying. 

[RokuJechealR]

Hi @Madking1, @Davidsco27

Thanks for posting to the Roku Community!

We're sorry to hear about the trouble you've experienced with the Roku TV and would like to know more about how we can help.

Refer to these questions to better identify the issue you're experiencing.

• What is your device's OS version?
• What are the steps to reproduce the issue?
• What specific troubleshooting steps have you taken so far to resolve the issue?

We will be better equipped to provide further assistance by providing additional details.

All the best,
Chel

[Madking1]

@RokuJechealR 

• What is your device's OS version?
• what is this? You mean software version? 14.0
• What are the steps to reproduce the issue?
• Did you even read the original post? It turns off as soon as the tv is turned on
• What specific troubleshooting steps have you taken so far to resolve the issue?
• factory reset, unplugged, system restart