Issue Tracking Board

[Jfranco18]

Just got a message online that’s it’s occurring everywhere.

[Checkpointcharl]

Same thing. Started this evening.

[42wolves]

My husband's Roku Streaming Stick is working just fine, but my Roku Premiere went down.

[Jfranco18]

[Danielrz]

Hi,

I'm experiencing the same. The original problem was that even though my Roku device recognized and confirmed a successful internet connection, multiple apps (Fubo, YouTube, and Hulu) were unable to connect to the internet. However, Netflix worked without issues.

After troubleshooting, I followed the suggestion to uninstall YouTube as part of the fix. Unfortunately, this led to a second issue—now I cannot reinstall YouTube on my Roku device. I've attempted the following troubleshooting steps:

Restarted the Roku device multiple times.

Checked for system updates; the device is up to date.

Tried reinstalling YouTube via the Roku Channel Store (it appears as installed online, but it is not on my Roku device).

Checked my internet connection, which Roku confirms is working.

Attempted clearing cache via the Roku remote sequence.

Despite all of these efforts, the original issue remains: Apps (Fubo, YouTube, Hulu) do not recognize the internet connection, even though Roku does. Additionally, the YouTube reinstall issue has now made troubleshooting more difficult.

Can someone please provide guidance on resolving this issue? 

[MadmominAZ]

Nothing works. I tried factory reset then the Restore option and the tv will not add back my roku account. The tv is useless now it won't stream anything but my internet connection strength says Excellent. 

[Beastmaster88]

Same here just wasted an hour

[Cybergoo]

I’m having the same issue on two different Roku express boxes in my house.

[Habbers]

@atc98092 they have a notification now they are aware and if your trying to activate a device try again later. Thanks for the help 

[RokuAustin]

Hello Everyone,

We are aware of a service interruption impacting customers. If you're unable to stream content, please do not factory reset your device. Please let us know the following information.

• Your Device ID, software version, and build (found under Home > Settings > System > About).
• Are you seeing any error messages?
• Which apps are impacted on your device or are you seeing this issue on all apps?
• Let us know what country you are in. If you are in the US, let us know what region of the country you are in. 
• Are you seeing an error with your home screen clock?
• Let us know your Tracker ID if possible (using your remote, press Home 5x then Back 5x)

Any of this information is helpful while we continue investigating.

Thank you for your patience while we navigate this interruption.

Roku Community Team