Issue Tracking Board

[RokuTakashi]

Hi @JLHill,

Thanks for posting here in the Roku Community regarding the HGTV channel issue you've encountered.

We're here to assist, and we'll need more details for us to further work into this. Kindly please provide the following information below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Let us know more about this. Your response would be much appreciated.

All the best,
Kash

[Scotty1759]

Now Food Network Go and scI-go don't work. Looks like all the go channels stopped working. Seems to be a Roku issue with Go, not on the customers equipment. 

[RokuERey]

Hi @Scotty1759,

We appreciate you taking the time to reach out to us and for making this your first post inside the Roku Community.

We are aware of the ongoing problem, and we would want to take a more in-depth look at it to determine the best way to get you back on streaming as soon as possible.

If you could share with us the details that @RokuTakashi had previously requested directly above your post, we would greatly appreciate it.

This will help our team to further look into it.

Keep us posted!

Thanks,

Rey

[Beachblonde09]

I have had the same issue with 3 of my Roku devices for about 6 months and they are located at different addresses all in the United States. They are also using two different internet providers. I have tried reinstalling, forcing updates etc. but it continues to crash back to the Roku Home Screen or sometimes causes the Roku to restart itself. There is usually only a 10% chance that the HGTV app will work. I have also had the issue after watching one show on the app. Once it is finished and tries to return to another menu on HGTV then the whole thing crashes. In addition to HGTV the other apps from this developer have done the same thing including TLC and Discovery. 

[Beachblonde09]

[RokuJechealR]

Hi @Beachblonde09,

Thanks for sharing your concerns here in the Roku Community!

Please be advised that we have passed along the information you provided to the appropriate Roku team for further investigation.

Once we have available updates, we'll make sure to update this Community thread.

We hope to get everything sorted out soon and appreciate your patience with us in the meantime.

All the best,

Chel

[rooty_toot_toot]

It appears Roku isn't taking action with the developer and instead is putting the burden on the customer and causing a lot of people to waste their time with inefficient attempts to find a solution. All this back and forth is silly! This is a major app provider used by millions of people. How has it been allowed to continue this long? It has caused us to rethink our commitment to Roku going forward. Maybe Roku just wants us to break down and buy a new unit? We're starting to look at other options because this has been too frustrating and obnoxious.