Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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chevelle
Level 7

linking Roku account to new smart tv

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My new smart tv came with ROKU installed no device needed but how do I link it to my Roku account 

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Tivoburkee
Community Streaming Expert

Re: linking Roku account to new smart tv

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Is this a brand new Roku tv, or just new to you? If it was brand new there should have been link code screen, to get that screen you need to do factory reset: settings> system> Advanced system stings> factory reset

Edmund
Roku Community Streaming Expert

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11 REPLIES 11\
Tivoburkee
Community Streaming Expert

Re: linking Roku account to new smart tv

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Is this a brand new Roku tv, or just new to you? If it was brand new there should have been link code screen, to get that screen you need to do factory reset: settings> system> Advanced system stings> factory reset

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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RokuDanny-R
Roku Employee
Roku Employee

Re: linking Roku account to new smart tv

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@chevelle 

Thanks for the inquiry.

Can you please clarify what you are trying to link? Are you trying to link a Roku TV to your Roku account, or simply trying to activate the Roku app that is included in your smart tv?

Please keep us posted and we will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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INeedsHelp
Level 9

Re: linking Roku account to new smart tv

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I am having the same issue. Roku is on my smart tv. I don't have a remote or a box for roku. Trying to add channels and it will not do anything. I logged out of my account and tried to log back in and now I am stuck as no code was sent. Please help. Thanks

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DBDukes
Community Streaming Expert

Re: linking Roku account to new smart tv

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@INeedsHelp wrote:

I am having the same issue. Roku is on my smart tv. I don't have a remote or a box for roku. Trying to add channels and it will not do anything. I logged out of my account and tried to log back in and now I am stuck as no code was sent. Please help. Thanks


You need a remote. A physical remote. So, we need to find out which Roku you have. 

Is it a Roku device -- box or stick -- attached to a TV? Or is it a Roku TV?

What is the model number? If it's a box or a stick, there should be a model number in little tiny tiny tiny writing on it.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Krismail2012
Level 7

Re: linking Roku account to new smart tv

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Will a factory reset log me out of all my apps(chennels)?

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DBDukes
Community Streaming Expert

Re: linking Roku account to new smart tv

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@Krismail2012 

It will remove the Roku from your account. You'd need to do a full setup again.

When you do the setup, the device will re-download all of the apps that are tied to your account. If any of the apps use the Roku Single Sign On process, they will automatically log in. This includes any service to which you subscribed through Roku Pay.

There are many other things that might need to be considered. Your question is awfully vague, and doesn't include information such as what you're trying to accomplish. Sure, log out of all apps, but why? Why would you need to do that? That's not something that would normally be done, so that indicates there may be an issue you're trying to resolve. Perhaps there's another way of resolving the issue. But, to answer what you asked, yes, until you add certain apps back (not all, but some) which will auto-login, effectively undoing the log out.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Krismail2012
Level 7

Re: linking Roku account to new smart tv

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I am trying to link my roku account to my smart tv. A response to someone else's question was to do a factory reset to get the link code of the TV. I asked my question trying to understand how much information I may lose if I do that.

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DBDukes
Community Streaming Expert

Re: linking Roku account to new smart tv

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@Krismail2012 

Is it a Roku TV? If not, there's no way to link it, because, well, it's not a Roku. Now, you can add a Roku device to a non-Roku TV. If that's what you're looking to do, say so.

If it is a Roku TV, is it already linked to a different Roku account? If it's already linked to your Roku account, then I'm not sure what you'd gain, so explain what's going on. If it's linked to a different Roku account, I'd suggest getting the current Roku owner to unlink the device from his account. Is this what you're looking to do (change the Roku account on the Roku TV)?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Ruva
Level 7

Re: linking Roku account to new smart tv

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Gosh, what he is saying is simple. Like me, I have a sharp smart TV with Roku built in. I have also an account I create online once and I do not remember why. What happens is that when I go to my account on the computer, I have a message saying there is no device linked to my account. So, now I have a tv with Roku that is not linked to my account. So what we want to do is, link the freaking Tv to the account. I just need a button (Link this device!!!!). But it does not seem to exist.

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