Features, settings & updates

[mickeykool]

Just received the ultra and booted up fine till I was asked to perform the update.  After the update it rebooted and it powers off right after it shows ROKU logo.   Is there a way I can manually perform the update via USB?  

[RokuJohnB]

Hi @mickeykool,

Thank you for your first post here in the Roku Community!

We will be more than happy to assist you further with this issue that you had with the Roku Ultra. Please be aware that we have sent you a private message here in the Roku Community.

We'll wait for your response.

Thanks,
John

[Frank23]

Same issue.  Tried it all

help

[RokuEmmanuel-D]

Thanks for posting here in the Roku Community, @Frank23.

We understand that your Roku Ultra is having trouble after the software update and we'd like to investigate this issue thoroughly. 

Could you please let us know more about it so we can have greater visibility of the issue you have?

• When did you start noticing the issue?
• Was the Roku working before the update, or are you still setting up the device where the update took place?
• What specific troubleshooting steps you have tried in an attempt to resolve the issue?
• Do you have any photos or video of the incident? 

We are looking forward to your prompt response. 

All the best,
Emman