Roku Community

mario_dc · ‎08-15-2019

"Niems" wrote:
"mario_dc" wrote:
Thanks for posting this as a topic. I agree that there has to be a way to bypass the Kwese Play service option on the Roku. I'm currently sitting with two units and the tech in me is refusing to believe that they are bricked due to 3rd party incompetence. I've been in discussion with the retail chain that sold me the unit, but would happily give a hard code restart to one of them as a test.

Hi Mario, have you had any luck? It would be great if there was a way to re-flash these to the stock Roku system.

Unfortunately not - but I haven't really tried either. Was trying to get a refund first and that's not going to happen. So I'll start playing around with it - not very hopeful though.

twiceover · ‎08-15-2019

"mario_dc" wrote:
...

After this debacle I won't be using anything Roku either.

Why. They had nothing to do with your provider going tits up. If they provided their firmware to you, there's no way for you to flash it anyway.

zubbhead · ‎09-21-2019

So I'm super late to the party.

Most routers allow you to connect to a VPN or use some sort of proxy, so wouldn't this work by allowing you to connect to a UK or US roku server?

atc98092 · ‎09-21-2019

"zubbhead" wrote:
So I'm super late to the party.

Most routers allow you to connect to a VPN or use some sort of proxy, so wouldn't this work by allowing you to connect to a UK or US roku server?

Roku does not allow discussion of using VPN (or anything else) for circumventing geo-restrictions.

Dan

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2pints · ‎09-22-2019

Even if you did try jumping around any geo restrictions, the unit would probably still look for a Kwese play server/ connection first.
Its a sham there is/appears to be no way to manually flash Roku software, as it would help in situations like this, you could try asking Roku support, but you probably wont get that far, as your customer support is with Kwese play/whatever and not Roku.
You could try the shop you bought it from, if you havent had it that long, and depending upon local consumer rights laws.
Again its a shame that Roku havent released any flashing tools, and/or are unwilling to release such devices as it all adds up to yet more e-waste poluting the world.

Johanplay · ‎03-12-2020

Ok so I stripped an kwese play and the motherboard looks exactly like a roku3 board with minor difference on 1 or 2 chips. Is there a way to manually point the device to a roku3 software update?

nouriazadeh · ‎03-28-2021

How can I remove kwese TV channel from list of channel on my Roku streamer. It is not working and function of removing is not listed.

RokuMary-F · ‎03-29-2021

Thanks for the inquiry, @nouriazadeh.

You may delete the channels from your TV. On your TV, highlight the channel and press the * button to manage the subscription and cancel the subscription. There will then be an option to remove the channel from Your Roku device.

For more information about how to remove channels from your Roku device, visit our Support page here: How do I remove channels from my Roku® streaming device?

If you are still unable to resolve the issue, we recommend contacting your device provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

Mary F.
Roku Community Moderator

nouriazadeh · ‎02-02-2022

how can i get rid of kwese app on my Roku account? there is no command for remove in the set up, and all directive from Roku service does not help to remove this app.