Features, settings & updates

[RokuERey]

Hi Community users,

We see that you're seeing issues when using private listening on YouTube. We'd be glad to take a closer into this. However, we'll need your help.

Could you please share with us the details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) 
• Mobile device brand, model, and OS

We'll look forward to it. Thanks!

Regards,

Rey

[Satcruiser]

Hisense Device Model: 55R6+

Serial: X00100P1CUP8

Device ID: SO22H091CUP8

Mobile: Iphone 12 Pro Max

IOS Version: 16.6.1

[SLrobertB]

Two TVs with the issue:

TCL:  43S435

SERIAL:  X00000T373PY

Device ID:  S02ST0C373PY

TCL:  43S425

SERIAL:  X00000Y5M5XF

Device ID:  S039H9D5M5XF

iPhone 13, iOS 16.6.1

[RokuJohnB]

Hi @Satcruiser @SLrobertB,

Thank you for providing the information!
Please be aware that we have passed along your details to the appropriate Roku team for further investigation.

We appreciate your patience and understanding in the meantime.

Thanks,

John

[Bccdoug]

Hisense Rokutv 

model:  C232x.  Software: 12.0.0.4182

IOS:16.6.1

[JeffSteel]

TV

Device Model: onn. model 100018971

Serial #: X00000S1964P

Device ID: S06E8001964P

Software version: 12.5.0 . build 4169-CF

Mobile Device

Brand: Google

Modle: Pixel 4a

OS: Android version 13

[Tobit]

Roku Device Model: 3810X

Serial: YH00E9603866

Device ID: 21399E603866

Mobile: Samsung Galaxy S22

Android Version: 13

Youtube is completely unusable when using personal listening. 

[PeteWalker74]

I'm having the same issue only with YouTube. I am using AirPods Pro 2. The issue is exacerbated and unwatchable when viewing at any speed above 1.0x. If I use wired earbuds into the remote, it plays perfectly fine, not a single glitch. All other Roku apps don't have this issue.

I'm looking forward to a fix! Please let me know if I can offer more information. Thanks very much.

Roku

• Device model - 4662RW - Roku Ultra LT
• Serial number - YJ0071281360
• Device ID - 045987281360
• Software OS/version - 12.0.0 - build 4184-46

Mobile device brand, model, and OS

• Brand - Apple
• Model - iPhone 13 Pro Max (MLF63LL/A)
• IOS 17.0.3

[rcamp76]

Model :  46660X-Roku Ultra

Serial #: YJ0086327340

Devie ID:  CK3928327340

Software:  12.0.0  build 4184-46

Mobile brand: Apple

Model:  Iphone 13

OS:  iOS 16.6.1 

[ale24]

Annoyingly, same here. I have spent so much time trying to figure it out. Only started within the last week. It is just through private listening on YouTube. Private listening is awesome when it works.