Features, settings & updates

[RayRay2]

I have the same problem of "unexpected error". I tried Firefox, Chrome and Edge. I have 3 ROKU TVs and I cant keep track of them by the SNs. I hope they fix this sooon.

[mrpeach2]

My Roku account is very old, and has a number of very old devices (like when they were hand sized boxes) on my list (like 2015 old). Whenever I try to remove one of these old devices the above error is displayed. How can I remove these devices???

[StreamerUser]

The web-baed device management is down.

Roku is aware of this, and hopefully service will be restored soon

[Gran8wall]

It appears that the issue is back.  I am trying to UNLINK a device and I am receiving the exact same message.  Your previous fixes do not work.  What next?

[mrpeach2]

Thanks for that info. I was thinking that the backend couldn't handle really old devices, but this is better, I guess. But why did it have to happen when I finally got a new 4k TV??? (rhetorical, of course!)

[Gran8wall]

Just tried to update a device's location.  Received the following:  

The website experienced an unexpected problem

There was an unexpected error in the website. The current page will not load. Close and re-open your browser, navigate back to the website, and try repeating your last actions. If the problem persists, please contact our support team.  How do I contact the support team???

[statim24]

Also seeing this issue when trying to unlink a device. @RokuDanny-R 

[statim24]

Unlink just worked for me.  Thank you.

[RokuKariza-D]

Hi everyone!

I hope you're doing well.

We believe that this issue has been fixed. You can try unlinking or renaming your device through the website again.

If you're still experiencing the issue, let us know. 

All the best,
Kariza

[NukeLife]

No.  The problem still exists.  I can’t rename or change room location for any of my devices.  
For this issue to still be a problem for over TWO YEARS is stunning. Has anyone even attempted to fix this issue?