Features, settings & updates

[Dave101]

I received a new voice remote today, but it is not working. I paired it according to the instructions, and went through the setup. But the device will not change channels. When I give a voice command to change channels, I see a message that the device is "thinking," but nothing happens. I checked the software, and I am up to date. I repaired two more times, but I continue to get the same message.

[RokuDanny-R]

@Dave101

Thanks for the post. I'm sorry to hear about the experience—that's not what we aim for.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny