Features, settings & updates

[kellyg571]

When attempting to turn on captions I receive an error message stating, "Voice for settings is not supported on this software version".  Did Roku remove this option?

[RokuJohnB]

Hi @kellyg571,

Greetings from the Roku Community!

We want to further investigate this issue that you had with the closed captioning. Can you please provide the following information below?

• May we know what Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• What is the software version of your Roku device? (Settings, System, and About)

In the meantime, please make sure Roku's closed captioning setting is toggled on from Settings > Accessibility > Captions mode.

We look forward to hearing from you soon.

Thanks,
John