Features, settings & updates

[cloudz539]

Minusing the exact same thing but when I click close it only will appears 9 seconds later

[RokuElmer-H · Accepted solution]

Hi, @cloudz539!

Welcome, and thank you for reporting this issue to the Roku Community!

We will work with you to know what went wrong so we can assist you further and fix the issue.

Could you confirm if you've encountered this error message for the first time, or if it appeared after activating the device recently?

If your Roku device is getting an error message of "This USB device requires more power. Use a power adapter if available", it might be due to insufficient power supply. This occurs when the USB drive requires more power than the Roku device can provide. Here's what you can do to address this:

1. Check for External Power Adapter: If your USB drive comes with an external power adapter, connect it to a power outlet. This should provide the necessary power for proper detection.

2. Use a Powered USB Hub: If your USB drive doesn't have an external power adapter, you'll need to utilize a powered USB hub. This device will supply additional power to ensure proper functioning.

For detailed instructions and further assistance, please refer to our support page: Why does my Roku streaming device not recognize my external USB drive?

We appreciate your patience and cooperation as we work towards a resolution. If you have any additional questions or concerns, feel free to reach out. Your satisfaction is our priority.

Best regards,
Elmer

[TreDay]

I’m having the same problem as of today and have tried everything. Different outlets. Factory reset. Nothing fixed it. I don’t have anything plugged in to the USB. So frustrating. I can’t watch Tv. It comes back immediately when I hit the close button. 

“This USB device requires more power. Use power adapter if available"

[Asiankraker]

I am currently having the same issue 

[maverickwhites]

Sure! Here's a concise version: ``` Implement a feature where the "close" button appears 9 seconds after performing a subtraction operation. ```

[RokuJechealR]

Hello Community users,

Thanks for taking the time to post to the Roku Community!

We appreciate you bringing this to our attention. Regarding the issue you've been experiencing with the error message "This USB device requires more power. Use a power adapter if available."

Did you try the troubleshooting steps provided above by @RokuElmer-H?

If the problem persists, keep us posted on what you find out.

All the best,
Chel

[TreDay]

The only thing that worked was something I found on Reddit. I took the back of the TV off. Removed the USB slot as I don’t need it and the message is finally gone. The USB was slightly bent so there was an issue. When you take the USB away there is nothing to trigger that awful message that won’t quit. My TV has been fine ever since. I almost was going to buy a new TV but luckily did not give up. 

[Unhappycustome]

Are you even reading the complaints?

almost everyone is in the same boat there is no USB connected! but we still get the message over and over again