Features, settings & updates

[StreamerUser]

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@EdI wrote:

Doesn't happen with TIVO apps for the same services, nor on Apple. Does Roku just abdicate on QC and release apps into the wild on their platform without knowing they work correctly?  That's disappointing....

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Right, because Amazon's Prime code/service on all other platforms is perfect, and never requires updates - only the Prime app for Roku has any bugs/limitations/flaws:

https://support.tivo.com/articles/App_Information/Prime-Video-App-Information#newversion

https://support.tivo.com/articles/App_Information/Prime-Video-App-Information#Series3

https://apps.apple.com/us/app/amazon-prime-video/id545519333

Ok, so, Prime is far from perfect on any platform, and needs regular app updates to address known issues/bugs/flaws.

I understand your foreign language subtitle frustration with the Prime app, but lets at least not pretend the app/service doesnt have subtitle issues in general/with wrong language on multiple platforms (this is Prime we are talking about, and they are well known for having constant subtitle issues):

https://www.amazonforum.com/s/global-search/subtitles

https://www.amazonforum.com/s/global-search/subtitles%20are%20wrong%20language

So, again, you need to take it up with Amazon - they code the app, including all the code related to subtitles.

[tworocks]

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....
So, again, you need to take it up with Amazon - they code the app, including all the code related to subtitles.

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Look a puppy! Never expected this twist in Roku support forum 🙂

[Jeffaj · Accepted solution]

Had the same issue. I just went into settings and there is a "reset" option. After reset you will need to log into your youtube.com account again if you have one. I'm guessing there was a software update which failed to perform this action.

[Jeffaj]

When I say "Reset" I mean in the youtube.com app not the Roku

[RocPicCom]

Hello Jeff, did you start on page one of this issue? It started over a year ago, it started for me back in February of this year. NOTHING stopped it, someone from ROKU recently posted they would look into it, after a year of posts, how's that for tech support.  As suddenly as it began, it ended.

[DataDoc]

Hi all, this has been happening to be for the last few weeks and I mostly watch Peacock. I know I can click the * to turn it off each show, but would rather it just be fixed for good. 

My accessibility settings are to “off” and with Peacock, with the start of EACH EPISODE, not when I switch channels or shows, captions are back. 

How has Roku not fixed this yet? 

[AvsGunnar]

@DataDoc 

From within the Peacock Channel/app itself, if you push Pause, an overlay near bottom of the screen will appear.  To the left of the Rewind symbol button, a little captions symbols/icon is there.  Use your left arrow on remote to highlight it and press OK on remote.  Verify that this is set to Off (by highlighting and selecting Off).  You should receive another overlay in middle of screen indicating [Subtitles Off].  If you have it set to English, it will override the Roku setting of Off.

As an FYI, most channels and apps contain their own settings and will override the settings in Roku menus.  The Roku settings you set are default actions if the channel/app is silent in its programming on an action.

Post back with an update or if you still need more help.

[Jeffaj]

It's not a Roku issue. It's the Youtube.com app itself. In the youtube.com app in the left popup menu you will find a settings option. Select that and scroll down and you will see a "reset app" option. The will clear all your settings but it will fix the issue with the subtitles.

[DataDoc]

I don't have the YouTube app on my Roku. 

[DataDoc]

Thanks @AvsGunnar - I ultimately factory reset my entire device after seeing so many suggestions to do that over this year plus thread. It fixed it for now 🙂