Doesn't happen with TIVO apps for the same services, nor on Apple. Does Roku just abdicate on QC and release apps into the wild on their platform without knowing they work correctly? That's disappointing....
Right, because Amazon's Prime code/service on all other platforms is perfect, and never requires updates - only the Prime app for Roku has any bugs/limitations/flaws:
Ok, so, Prime is far from perfect on any platform, and needs regular app updates to address known issues/bugs/flaws.
I understand your foreign language subtitle frustration with the Prime app, but lets at least not pretend the app/service doesnt have subtitle issues in general/with wrong language on multiple platforms (this is Prime we are talking about, and they are well known for having constant subtitle issues):
Had the same issue. I just went into settings and there is a "reset" option. After reset you will need to log into your youtube.com account again if you have one. I'm guessing there was a software update which failed to perform this action.
Hello Jeff, did you start on page one of this issue? It started over a year ago, it started for me back in February of this year. NOTHING stopped it, someone from ROKU recently posted they would look into it, after a year of posts, how's that for tech support. As suddenly as it began, it ended.
From within the Peacock Channel/app itself, if you push Pause, an overlay near bottom of the screen will appear. To the left of the Rewind symbol button, a little captions symbols/icon is there. Use your left arrow on remote to highlight it and press OK on remote. Verify that this is set to Off (by highlighting and selecting Off). You should receive another overlay in middle of screen indicating [Subtitles Off]. If you have it set to English, it will override the Roku setting of Off.
As an FYI, most channels and apps contain their own settings and will override the settings in Roku menus. The Roku settings you set are default actions if the channel/app is silent in its programming on an action.
Post back with an update or if you still need more help.
Roku Community Streaming Expert Just another Roku user... I am not a Roku employee. Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102
It's not a Roku issue. It's the Youtube.com app itself. In the youtube.com app in the left popup menu you will find a settings option. Select that and scroll down and you will see a "reset app" option. The will clear all your settings but it will fix the issue with the subtitles.