Features, settings & updates

[SGSuhan]

Mine won't turn off of Disney+ and I've went thru all the settings and they all say off.  

[RokuNimfa-C]

Hi @SGSuhan,

Welcome to the Roku Community. 

We need more details in order for us to best assist you. Does the issue only occur on a Disney Plus channel or all channels on your Roku device? Have you tried to turn off the screen reader by pressing the Star button on Roku remote on the Roku remote four times quickly? 

If you still see the issue after the attempt and it only occurs on Disney Plus, we suggest you try to remove the channel and see if it helps. When removing a channel, make sure to restart your Roku device before adding the channel back again to ensure a clean channel install. 

Keep us posted on how it goes. 


Regards, 
Nimfa

[Sllflorida]

Screen Reader won't disable even though it is set to OFF

[RokuNimfa-C]

Greeting @Sllflorida, 

Thanks for reaching out here in Roku Community. 

Could you confirm where you hear the screen reader, from the main menu or when accessing a specific channel? If the issues occur on a specific channel only, have you tried to remove the channel and see if it helps? If you haven't tried it yet, you can remove the affected channel and re-install it. 

To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

Does this clear up the issue you are seeing? Let us know. 


Regards,
Nimfa

[makaiguy]

It depends on what you are calling the "screen reader".

There are two separate systems that can produce voices overlaying the audio.

Voice announcement of Roku menus, button presses, etc.
A feature called Screen Reader (renamed from Audio Guide in Roku version 10.5) announces where you are in the Roku menus for the benefit of the visually impaired. At some point you may have hit the * key on your Roku remote four times in a short period of time. This is a shortcut that toggles the Screen Reader / Audio Guide feature on and off, so four quick presses of the * key should toggle this feature back off.

To deactivate the four-* trigger shortcut altogether use menu path Settings > Accessibility > Shortcut (in the Screen Reader or Audio Guide section) > Disabled

Wrong language or verbal description of action on screen when watching program
Some programs contain multiple audio tracks that can be selected, such as different languages or verbal action descriptions for the visually impaired.

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented. These options may vary from channel to channel, depending on which are supported by each individual channel.

More and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls with versions of their app running on platforms other than Roku. Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

[JaredWalter]

For my NBC and PBS antenna channels (using my RoKu TV) — there is a lady narrating or screen reading in the background.  I google searched — and confirmed that these “screen reading” settings are changed to OFF on both the settings I could find.  But she is still narrating on only these 2 channels.  What can I do to fix this?

[RokuKarla]

Hello @JaredWalter

Thanks for reaching out here in the Community!

Please check if the Screen reader on your Roku device settings is turned off. There are a few possible troubleshooting steps we can try to resolve the issue. Restart your device: Unplug your device from power for at least 10 seconds, then plug it back in and turn it on.

To disable Closed Captioning/Subtitles on Roku, click on Settings/Accessibility/Screen reader /[Off]. Click on this link for more information: How to enable/disable the text-to-speech screen reader on your Roku® streaming device 
When watching material, you can access the Accessibility menu by pressing the * star button on Roku remote four times.
You may also need to dig more into the channel/app options or settings menu you are watching, since they sometimes do override Roku settings.

 

Regards,
Karla

[JaredWalter]

Yea it appears that the NBC and PBS channel settings are over-riding the Roku settings on my device.  Do you have any other “leads” for who I get support or guidance from for updating these specific channel settings ?   Can it be done through RoKU or do I need to contact someone else with NBC or PBS ?

[RokuKarla]

Hello @JaredWalter

Thanks for your post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Regards,
Karla