Features, settings & updates

[Longtallnikki]

The title says it all. On my living room and bedroom TVs I have to turn the caption back on, EVERYDAY. It's not a channel thing it's the TVs. Once I turn the TV off the captions turn off. Yes, I'm selecting "always on" on both TVs. This only started happening with the last update. 

[RokuEmmanuel-D]

It's great to have you here, @Longtallnikki!

Thanks for letting us know about the problem with the closed captioning on your Roku. We’d love to hear more details so we can look into it for you!

Tell us...

• What troubleshooting steps you have tried so far?
• Is this happening on all channels or only on a specific channel?
• How many Roku devices are there in your home? If many, are all of them affected? 

We’d appreciate more details so we can figure this out better. Let's continue this conversation!

Best,
The Roku Community Team

[Longtallnikki]

I haven't tried any troubleshooting steps, that's what I came here for. 

It happens on all channels/apps

3 Roku devices, 2 affected. The 3rd doesn't use captions.

[RokuEmmanuel-D]

Thanks for keeping us posted, @Longtallnikki!

Have you tried restarting your Roku device? Also, try checking for a software update to see if you're on the latest version. 

Let us know what you find out!

Best,
Roku Community Team