Features, settings & updates

[Rapi]

I just bought the Roku Express and when I turn Netflix the screen size is small, meaning , the image does not fill the full screen 

I have tried going on setting of Roku box and could not solve the problem 

I went to setting of my tv and tried the picture size and still does not work

funny I had the Roku 4 and it worked fine 

please I need help

thank you

claudia

[RokuJanadeeK]

Hi @Rapi,

Thanks for bringing this issue to our attention.

May we ask if the display issue is persistent with the Netflix app only? If so, kindly try to perform the correct order to reboot this app by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote. Ultimately, during playback, click on the star button for additional picture settings within the app.

Please keep us posted.

Regards,
Janadee

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team