Features, settings & updates

[MVanMeter88]

My TCL Roku TV turns on, you can see the Home Screen and after a few seconds the screen will turn black. I was watching TV on it and all of a sudden the screen went black. I have tried hitting the reset button on the side of the TV, didn’t work; I’ve tried unplugging it for a few minutes and for a couple of hours, both didn’t work; I have even held the power button down for a minute and still didn’t work. Anybody got any ideas? 
this all started today 10/21/23

[RokuJohnB]

Hi @MVanMeter88,

Greetings from the Roku Community!

If you are experiencing an issue where your Roku TV screen will not turn on, this may be related to a hardware problem. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

For a list of Roku TV manufacturer's contact information, visit our community post here: Contacting Support for Your Roku TV

If you need anything else, please let us know.

All the best,

John

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team