Features, settings & updates

[djd616]

Hello, 

The directions look so simple as far as mirroring my cell phone to my Roku ultra. 

But no matter how many times I try, my phone will not mirror to my Ultra. It cannot find it. 

I've even tried with more than one phone and it still will not work. 

But the directions make it sound so easy. 

Just a matter of hitting the screen mirroring on your phone and it should find the Roku. 

I don't know what's going on and it's getting very frustrating.

There's got to be a way to do it.

[RokuJohnB]

Hi @djd616,

Thank you for posting here in the Roku Community!

We understand you are having trouble screen mirroring your phone through the Roku Ultra. We're happy to help. 

Switch the Screen Mirroring Mode set to "Prompt," then disable/enable Wi-Fi on your phone and try connecting in SmartView again. You should then see a TV dialog asking "Always Allow/Allow/Block/ Always Block"—choose "Always Allow" (be patient; some devices can take up to 30 seconds to connect).

If you ever have trouble connecting after that, simply disabling/enabling Wifi on the mirroring device fixes connection problems.

It's best to leave the Mirroring Mode at "Prompt" for any additional devices you have, and for privacy/security reasons as well.

Please let us know if the issue is fixed or reply to the thread for further assistance, we will
be glad to help you.

All the best,
John

[djd616]

Hello, 

I have been doing as you suggested and it's still not working. 

As I've said I've used more than one cell phone and on both occasions it keeps saying device not found. 

I don't know what's happening.

[RokuJohnB]

Hi @djd616,

Thank you for keeping us posted!

We want to further investigate this issue that you had with the screen mirroring. May we know when did the problem start? Could you provide us with the troubleshooting steps you have taken so far?

In the meantime, you may try to restart your phone, and after restarting your phone, you may need to restart your Roku Ultra as well.

If the problem still persists, keep us posted.

Kind regards,
John

[djd616]

Hello,

This is a brand new ultra. I've had it about a week.

As I said, I've used more than one phone to see what would happen.

Always the same. The message no device found.

Just tried it again a few minutes ago and still nothing. I even waited a full 2 minutes.

The weird thing is it will cast just fine but will not mirror.

[user67892]

I'm having a similar issue and found network reset to disconnect from wifi. Only then will it allow smart view connection.  From what I read both devices have to be on same network,  so don't know why this is allowing me to connect. Samsung S21 and Roku ultra 

[djd616]

It's still not working.

[djd616]

Well, I think at this point it may be too hard to figure this out as to why it's not working and that's why nobody is getting back to me anymore. 

Like I said this has happened with my Roku Sticks as well in the past. 

As I also stated this is a brand new Roku Ultra.

I've done everything that was suggested and then some but I don't know what it is about the last two or three Roku devices that I've purchased they just won't mirror and when I look in  my settings to add a device like my phone for instance, there's no way to do it. 

I've even restarted my modem and my phone as well. 

There's just got to be a way. 

This would be a perfect device if I was able to mirror. 

As I also stated previously, I'm able to cast just fine. 

But I need to be able to for instance mirror my zoom app on my phone to the TV. That's just one instance. 

I sure hope I can get this resolved as I don't want to give up on this Ultra. 

I really hope somebody has some ideas other than the usual that were suggested and didn't work.

I should also mention that the one I have, this particular model is supposed to be able to mirror. 

Thanks so much to anybody out there who can help me. Take care and have a good evening.

[RokuJohnB]

Hi @djd616,

Thanks for the follow-up.

We appreciate the troubleshooting steps that you have taken so far. We want to gather more details about this issue that you had with the Roku Ultra since it was unable to screen mirror with your phone. Kindly check your inbox since we have sent you a private message here in the Roku Community.

We'll wait for your response.

Thanks,
John

[djd616]

I for the life of me don't understand why this issue has STILL not been resolved. 

Messages stopped coming from support. 

I really don't know what's going on.