Features, settings & updates

[djd616]

Still nothing from support. 

[Lars0815]

Hi.

I have the same problem with two Ultra LT (4662RW).

Both Ultra LT are running now on latest available Software versions.

One on 13.1.4 and the second on 14.0.

I tried also on earlier Software versions, but it I was never able to use Screen Mirroring.

I tried with three phones, M31, A34 and A54. With no one of them I get it running.

I am able to see and to select the Roku device on my phone to start the screen mirroring, but after 10 or 15 seconds, I get the message on my phone that I should restart the device and try it again.

Except these two Ultra LT devices, I have two Roku Express 4K+ devices as well.

With that both Express 4K+ debices, the screen mirroring is working with all 3 phones I have. It works very well and stable.

[Dureska]

I also have this problem with S20 FE and Roku Ultra. It will find it and then just say to restart my TV. I tried multiple apps for mirroring..nothing. We were abke to mirror last year with same Roku stick so  it must be in updates

[RokuJechealR · Accepted solution]

Hi @Dureska,

We appreciate you bringing to our attention that the trouble screen mirrors your mobile phone through the Roku device.

Please follow these steps:

1 Go to Settings > Advanced system settings > Network connection reset > Reset connection.

2. Restart your router/modem and then try to reconnect your device.

3. Restart your Roku device from the Settings menu by navigating to Settings > System > Power > System restart. You can skip this part if you don't see a Power submenu.

Also, restart the device you're trying to mirror from.

Let us know if this works for you!

Thanks,
Chel

[StrawHat19]

If you haven't found a way to fix it. I was having problems too but I fixed it by going to my settings > system > advanced system settings > control by mobile apps > and make sure to enable that and set to allow. Hope this helps anyone having this issue still 🙂

[Lars0815]

Hi, 

@RokuJechealR , @StrawHat19 , I tried your suggestions, but still no success here.

I tried it also with S24FE and Galaxy A35.

[StrawHat19]

Did you try all the other steps first then do what I said? Sorry about that I should of mention I did all of the other steps. first I unplugged my router and plugged it back in > reset the internet settings on the TV > restarted the TV > then I restarted my phone. But I have found out that having it wired up directly to my router has stopped this issue for me now. I am on a Samsung S21 ultra

[JimRittenour]

THANK YOU THANK YOU!!

MY GALAXY S24 ULTRA would not recognize my new ROKU PLUS TV in order to "screen share/mirror" my phone screen to my TV.

I was about to pull my hair out, researching and following the many "instructions" I found that did not work!

Your solution WORKED the very first time!! Neither Verizon techs or the Geek Squad were able to assist me with a procedure that worked.

Thanks again,

Jim

Jacksonville, Florida

[RokuEmmanuel-D]

Hey, @JimRittenour.

Thanks for sharing it here!

It's great to see you back on track! If you run into any issues down the road, just let us know. We're always here to help out.

Happy Streaming!💜

Cheers,
Roku Community Team