Hi @bhaktaboy,
Thanks for keeping in touch and for letting us know about this issue you're experiencing.
We'd like to help you out with this and to better understand we'll need more information. Could you tell us if you were able to access this before without having this issue?
Could you also share with us a screenshot of the issue you're seeing?
Tell us more about this so that we can further zoom in on it.
Thanks,
Rey
ERey.
Roku Community Moderator