Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ryan343
Reel Rookie

Charges for thing we never signed up for

My husbands card keeps getting charged every month for Philo that we never signed up for as well as Hulu. Customer service is no help. They say we have no subscription & we already know this. Please help 

Labels (1)
0 Kudos
1 REPLY 1
RokuERey
Community Moderator
Community Moderator

Re: Charges for thing we never signed up for

Hi @Ryan343,

We are grateful that you have joined the Roku Community!

You can contact one of our account and billing support representatives here if you find this subscription listed under your my.roku.com account. They can help you further. You must speak with the channel support staff on this, though, if the subscription is directly with the channel team.

Thank you,

Rey

ERey.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.