Features, settings & updates

[andyross]

From what I have read elsewhere, the binding arbitration has been there for several years. The speculation is that Roku changed legal services, and they decided to add an extra confirmation after making a few changes.

[andyross]

From what I have read, binding arbitration has been in the TOS for several years. This was just an update, possibly triggered by a new legal team.

[fatkinson]

I just filed a complaint on the BBB Web site.  
It only takes a few minutes to do.  
https://www.bbb.org . 
Search on www.roku.com as the name of the business. 
Click on Roku and proceed to file the complaint.  
while the BBB gives them an A rating, the ratings that BBB has collected from the consumers give them a very low rating.  
The number of complaints against them in the past three years is very noticeable.  

[Sasctiffani]

Thanks for this information.

[WillieJ]

Where are you sending letter?

[WillieJ]

My 55” tv certainly wasn’t free and now is unusable unless I give in to their demands. Sounds like a class action law*#%t (Roku won’t let me use the word). Oh, but if we do give in I guess that rules that idea out. 

[WillieJ]

Not so easy to do when it’s built into your tv

[atc98092]

I believe if you review the TOS document that Roku had in the past with this new information, there's actually very little that has changed. Binding arbitration has been a part of the Roku TOS since at least 2019, and likely before then. But Roku really should have used a different method to get this information out. 

[YoofMeister]

For me, it's as simple as this:

Roku:
By giving me the ability to post in this forum, you acknowledge that my mandatory agreement to your recent update of your Dispute Resolution Terms (without which I could not continue to use products I legitimately purchased) is hereby revoked and terminated with no consequence to the continued use of my Roku products. Furthermore you agree that any agreement between us as concerns Dispute Resolution Terms is reverted back to the previous version of the Terms, excluding any unreasonable self-serving details on your part such as, but not limited to, my agreeing to not participate in a class action law-suit. You acknowledge that if one or more of my Roku products is/are faulty or used from your end to engage in illegal or unethical activities, including data gathering or any other violation of privacy, I have the right to seek legal redress, individually or as a member of a group or class.

You further agree that this revision to the latest Dispute Resolution Terms stands whether you agree with it or not, and whether you keep this published or not.

[andyross]

From everything I have read, binding arbitration has been in the TOS for several years. This was just a minor change, possibly caused by a change in legal services.