I'm not sure if this will help, but because I'm in Canada, I guess I didn't get the resolution agreement message to even agree or disagree with. However I had bought my Rokus while living for a short time in the USA which seems to have complicated things. After the latest OS update early March, all of them started being wonky. The Roku channel wouldn't show anything, I couldn't add or remove any channels, in fact the streaming channel part itself wouldn't load at all, and I couldn't change any settings. The existing channels other than the Roku channel would load (though streaming was iffy), and the Prime channel in particular would take ten minutes to load, then it wouldn't show any subtitles and the streaming was really stuttering, especially with a wireless connection, despite solid high speed internet. I was going to try and contact Roku about it (though their "support" section, other than the discussions seems to be non existent), then I read something about unplugging your router, so I thought I'd give that a try, and it fixed everything! I had to do it twice, leaving it unplugged 30 minutes each time. The first time I did it, I got the Roku channel, the channel store, etc, back, and the second time six or seven hours later, the streaming speed picked up to what it should be. I don't know why this fixed things as I hadn't changed anything in the router department prior to the latest update, and I didn't have any problems with computers or mobile devices, but I'm happy it did. I had spent almost a week, troubleshooting and reading, almost tearing my hair out, trying to figure out how to fix this. Thought I was going to have to buy Firestick, though I've been a loyal Roku customer since 2011. Maybe it only worked because I'm in Canada, but it's worth a try. Good luck.
