So let me get this straight… if Roku suffers a data breach and our Personally Identifiable Information (PII - Names, addresses, phone numbers, email addresses, credit card info, etc) is scraped and used to fraudulently buy things or open bank accounts, credit cards or purchase houses via identity theft, Roku wants remove our ability to hold them accountable for such a breach or to sue them in a court of law, and to instead put such claims to a private arbitrator they’ve contracted and paid to either deny damages or pay pennies on the $100.00 for redress.
And they will brick our devices we’ve both paid for at time of purchase and are paying subscriptions for until we press the “Agree” button, because there is no “Opt out” button.
And to opt out, we must write & send USPS letters that include copies of original receipts for the purchases of all our Roku devices, putting the onus on the consumer/customer to locate these documents, often long gone or not available if one was gifted a Roku device.
This is probably the most ham-fisted and bullying EULA I’ve seen in the last 30 years.
These guys are really being abusive to their loyal customers by making it very difficult to opt out of lopsided terms that privatize redress of damages to a Roku-paid contractor that will inevitably rule in favorable terms for Roku.
Roku is potentially creating a Public Relations nightmare for themselves.
