Features, settings & updates

[atc98092]

It does seem to still work for some. My granddaughter is using mine and I haven’t heard of her having any problems. But that’s no help for the ones it is impacting. 

[RokuRiamie-D]

Hi @L38knigh,

Welcome to the Roku Community!

We get that you are also having an issue with your Roku Ultra being stuck in recovery mode. We would be more than willing to assist you with this issue.

Before we move forward, could you please provide us with the specific model of your Roku Ultra? Additionally, we would appreciate it if you could detail the troubleshooting steps you have attempted so far in order to resolve the issue.

This information will help us assist you more effectively. We look forward to your response.

Regards,
Riamie

[Jnloyd714]

I don't know 

[atc98092]

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@Jnloyd714 wrote:

I don't know 

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You don't know what? If it's the model number of your Roku, you can find it under Settings/System/About. If it's an Ultra, it's going to be a 46xx or 48xx number. 

[Leela1]

This is been happening to me since yesterday!! Ultra model 4640X. I have done all trouble shooting and after hours of recovery, restart, reset, always ends back in recovery mode.

What next?

Thanks

[RokuRiamie-D]

Hi @Leela1,

Welcome to the Roku Community!

Thank you for letting us know that your Roku Ultra is stuck in Recovery mode. This has been coordinated with our Roku appropriate team for review.

In the meantime, please look at your direct messages. We have also sent you a private message to offer further assistance.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie