Features, settings & updates

[RokuRiamie-D]

Hi @bfaz18 

Welcome to the Roku Community!

Thanks for letting us know that you are also having an issue with the Roku Ultra, which is stuck in Recovery mode. We have already coordinated this with our Roku-appropriate team for review.

In the meantime, we recommend you visit us on DM as we have sent you a private message for further assistance.

Thank you for your cooperation. We look forward to your response.

Regards,
Riamie

[Cm802]

I have been having the same issue with my 4640x for the past week and have tried all the “fixes”.  I am now beyond frustrated.  I just want to know if there is a fix or should I go buy a new Roku model.  

[Fishbowlcrew]

My 4640x got the bouncing ROKU sign today. 10/30    Tried the reset button holding it forever and still no go.   Switch HDMI ports and cables and different plugs.

got the recovery screen,  choose restart and factory reset and we keep getting the ROKU bouncing logo  

 
Can a moderator help ? 

[RokuRiamie-D]

Hi @Cm802 @Fishbowlcrew,

Welcome to the Roku Community!

We noticed in your post that you are also having an issue with the Roku Ultra 4640x being stuck in the recovery mode screen. Our Roku-appropriate team is already working on this issue.

In the meantime, we suggest you visit your DM as we have sent you a private message to further assist you with this matter.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

[JCameronHollis]

Hello all,

I've managed to regain use of my 4640X. I did so by pressing the reset button (on the bottom of your 4640x player) 20 consecutive times in 20 seconds.

After regaining use I struggled to open apps. I then deleted all of the junk apps. This left me with just nine. After rebooting I was able to open and sign into apps.

While I have regained use, app loading is slow and playback quality is poor.

A replacement player is still in order as I suspect the next update will result in the same issue and diminished performance. 

Good luck all.

Cheers!

[aamilo]

Hi All,

I just wanted to post a follow up. 

I am happy to say that I was contacted by RokuRiamie-D and was able to get to a resolution with my looping Roku.  After the very bad experience contacting Roku via their iPhone app and posting here about it, I was contacted by Riamie, provided the requested information and am very happy with the resolution / solution Riamie provided.  A+ customer service with Riamie!

Also, for what it's worth, I visited my mother's house again last night to check on her 4640x one more time.  I again checked the updates saw it was at version 14.0.4, build 12221 with no additional updates and working fine.  Then I did what I was scared to do earlier, which was to restart the unit.  I'm happy to say that it restarted normally, unlike the unit at my house.  I forgot to get the version of her unit, but looking at the Device IDs it seems to be newer (7LC7367***** vs 7LC6899*****), even though they were purchase within weeks of each other.

Hopefully everyone else can get their issues resolved as well.

[RokuRiamie-D]

Hi @aamilo,

Thank you for keeping us updated!

We are pleased to assist you with your concern and are here to provide any support you may need. If you have any further questions or require additional help, please don’t hesitate to reach out to us again. Your satisfaction is important to us, and we’re always ready to help!

For further Roku support, you can:

• Create a post here in the Roku Community
• Check out the dedicated Roku Contact Us page for device or account issues.
• Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page

We hope you continue to have a better experience with your Roku Streaming Player. Happy streaming!💜

Best Regards,
Riamie

[TopKat]

UPDATE!

I spoke to the moderator via private message, and they are working on a solution. In the meantime, I've been repeatedly attempting to get past the Recovery Mode screen. I tried the same methods that I've already implemented 20 times but for some inexplicable reason today my 4640 actually booted into the Roku setup screen! Upon entering the "Let's Get Started" screen I am asked to enter my language choice and Wi-Fi information. After that the device states that a software update is available. The update loads and the system reboots...only to start the whole process again. So, instead of a looping reboot to the Recover Mode I get a looping reboot to the setup screen. I guess that's progress, LOL!

[RokuRiamie-D]

Hi @TopKat,

Thank you for the update!

Thank you for informing us about the progress and behavior of your Roku Ultra 4640x. Please be assured that our dedicated team is aware of this issue and is actively working on a fix.

Your patience and cooperation are highly appreciated.

Regards,
Riamie

[L38knigh]

I have the same problem 11/01/24