aamilo
Binge Watcher
Joined 11 months ago
User Profile
User Widgets
Contributions
Re: Roku Ultra (4640X) Stuck on Recovery mode
Hi All, I just wanted to post a follow up. I am happy to say that I was contacted by RokuRiamie-D and was able to get to a resolution with my looping Roku. After the very bad experience contacting Roku via their iPhone app and posting here about it, I was contacted by Riamie, provided the requested information and am very happy with the resolution / solution Riamie provided. A+ customer service with Riamie! Also, for what it's worth, I visited my mother's house again last night to check on her 4640x one more time. I again checked the updates saw it was at version 14.0.4, build 12221 with no additional updates and working fine. Then I did what I was scared to do earlier, which was to restart the unit. I'm happy to say that it restarted normally, unlike the unit at my house. I forgot to get the version of her unit, but looking at the Device IDs it seems to be newer (7LC7367***** vs 7LC6899*****), even though they were purchase within weeks of each other. Hopefully everyone else can get their issues resolved as well.1.1KViews1like3CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬 EDIT: For anyone reading this I just wanted to post a follow up. Even though the Roku rep I contacted via their iPhone app was completely useless and wrong, I am happy to say that the moderators here were GREAT and help me getting my issue resolved. A+ customer service from them.1.4KViews0likes15CommentsRe: Roku Ultra (4640X) Stuck on Recovery mode
I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬 EDIT: For anyone reading this I just wanted to post a follow up. Even though the Roku rep I contacted via their iPhone app was completely useless and wrong, I am happy to say that the moderators here were GREAT and help me getting my issue resolved. A+ customer service from them.1.3KViews1like5CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
AvsGunnar Thanks, I totally didn't think to bring it over. However I did try my network both wired and wifi, plus used my cellular hot spot and it made no difference. So last night I checked my mother's 4640x and much to my surprise it was working fine. Checked the update level and hers received the update 10/19/24 while mine received it 10/21/24. I checked the app (Roku app) that was initially giving me issues and it worked fine too. The only thing I was too scared to try was to reboot her unit. Right now it looks like it's fine but I didn't want to risk it with a reboot, since mine seemed fine, other than the one app, until I rebooted. I did receive an PM from a moderator so fingers crossed.1.4KViews1like0CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
Hi All, Just wanted to add provide a little more info for everyone. I tried unplugging and rebooting while holding the reset button but that didn't do anything for my unit. I have literially tried everything posted and recommended but nothing works. So last night I went over to my mother house to check her 4640x and much to my surprise it was working fine. Checked the update level and hers received the update 10/19/24 while mine received it 10/21/24. I checked the app (Roku app) that was initially giving me issues and it worked fine too. The only thing I was too scared to try was to reboot her unit. Right now it looks like it's fine but I didn't want to risk it with a reboot, since mine was fine, other than the one app, until I rebooted. P.S. I just received a PM from a moderator, so fingers crossed.1.4KViews0likes3CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
Add one more to the list of reboot loop stuck 4640x units. Sure seems like Roku was the cause of this issue. Hope they can fix this. If not, I might have to look elsewhere. I have three Rokus (two are newer) but really only need one since the other TVs are smart tvs.2.4KViews1like0CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
Thanks! I can see others here have gotten their units to work again so I have to think that’s what he said isn’t true. When I first got on the chat the rep asked me to unplug my TV. I explain that it was an Ultra 4640x and not a TV. Then I got the “unplug and press reset”. After I explained that I had already done every troubleshooting step on the forum, I was transferred to a “specialist”. They asked that I unplug everything, then hold the reset button for 10 seconds, then plug it back in. I did as asked and told them I was back on the Recovery mode page. I was told to select update then after it reboot and got to the reinstall software page to continue which I did. Then as with every other time, after a few reboots, it went back to the Recovery mode page. That’s when the specialist told me sorry buy a new unit. I quipped, “So let me get this straight, Roku send out an update, it kills dozens of units (per the forums) and then expect us to just buy a new one?”. That’s when I was told that my unit couldn’t handle the features in the update. I assume a lot of people would just accept this but as an electronic engineer, I know what is really going on. Time to fess up to it and really try to help us. Heading to my mother’s house now to see if her unit (same model) is working or not. If both are killed and they don’t help fix them, well then I am done with Roku. I have been a huge supporter recommending them to everyone I know, over other devices, but that changes if they are killing units and not doing anything about it.1.4KViews1like13CommentsRe: Roku Ultra (4640X) Stuck on Recovery mode
Glad to see you got it working, it’s giving me hope. I am making some progress, I can regularly get to Recovery mode now. It takes four or five reboots and gets there. However nothing in recovery mode seems to work. I tried update now and it just rebooted and rebooted until it got to recovery mode again. Then I tried Factory reset and it ask a few things and then reboots and reboots, but then comes to a screen which says it’s going to reinstall the software. Sadly that doesn’t seem to work, it just reboots again and again until we are back to the recovery mode. 😞1.3KViews2likes0CommentsRe: Roku Ultra (4640X) stuck on Roku Bouncing LOGO
Oops! Just saw you next post. I am not sure if the initial issue was an app issue for something else, it was the Roku app that we tried. Now it’s just I a repeat loop never exiting the reboot loop. I tried the reset button, leaving it unplugged for a few hours and hold the reset while plugging in, etc. Sadly nothing is working, it just keeps rebooting. UPDATE: I just left it rebooting and after a long time (1/2 hour?), it finally got to recovery mode in some other language. I’m not sure if I chose the right option, but I chose update. It ran through the routine, rebooted and then started rebooting again and again. 😞 I guess I try factory reset if it get to recovery mode again.(?) UPDATE #2: Well I am making some progress, I can regularly get to Recovery mode now. It takes four or five reboots and get there. However nothing in recovery mode seems to work. I tried update now and it just did the same . Then I tried Factory reset and it ask a few things and then reboots and loops again but then comes to a screen which says it’s going to reinstall the software but doesn’t seem to work. Just reboots again and again until we are back to the recovery mode. 😞1.4KViews0likes16Comments