Roku Ultra (4640X) Stuck on Recovery mode
Hello,
My Roku Ultra was in recovery mode when I turned on the TV. I first tried the physical reset button. No go.
Tried to update via recovery mode. Nope. Tried to restart via recovery mode. Na...
Forum Discussion
I am having the same issue with my Ultra 4640. I have tried various methods to fix the problem, but the device inevitably goes back to Recovery Mode. This seems to be a widespread issue, one that occurred recently around the same date for each user. It certainly seems like a software issue, perhaps a bug in a recent Roku system update.
I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬
EDIT: For anyone reading this I just wanted to post a follow up. Even though the Roku rep I contacted via their iPhone app was completely useless and wrong, I am happy to say that the moderators here were GREAT and help me getting my issue resolved. A+ customer service from them.
aamilo wrote:I just got off a chat with Roku support. In the end I was told to buy a new Roku. I questioned why, basically Roku send out an update and now I have to buy a new Roku? The response was that they added features that my 4640x couldn’t handle.?! 🤬
Another Roku support person that has no idea what they're talking about. There's been no added features that the 4640 would not be able to handle. Even the much older Roku 3 and 4 are still supported with the latest OS version, and there's been no reports of any of them being bricked by an update. The 4640 uses the same CPU as several other devices from the same generation, and none of them seem to be bricked either.
Hi All,
I just wanted to post a follow up.
I am happy to say that I was contacted by RokuRiamie-D and was able to get to a resolution with my looping Roku. After the very bad experience contacting Roku via their iPhone app and posting here about it, I was contacted by Riamie, provided the requested information and am very happy with the resolution / solution Riamie provided. A+ customer service with Riamie!
Also, for what it's worth, I visited my mother's house again last night to check on her 4640x one more time. I again checked the updates saw it was at version 14.0.4, build 12221 with no additional updates and working fine. Then I did what I was scared to do earlier, which was to restart the unit. I'm happy to say that it restarted normally, unlike the unit at my house. I forgot to get the version of her unit, but looking at the Device IDs it seems to be newer (7LC7367***** vs 7LC6899*****), even though they were purchase within weeks of each other.
Hopefully everyone else can get their issues resolved as well.
Hi aamilo,
Thank you for keeping us updated!
We are pleased to assist you with your concern and are here to provide any support you may need. If you have any further questions or require additional help, please don’t hesitate to reach out to us again. Your satisfaction is important to us, and we’re always ready to help!
For further Roku support, you can:
- Create a post here in the Roku Community
- Check out the dedicated Roku Contact Us page for device or account issues.
- Explore our comprehensive collection of help FAQs and videos. Get started here: Roku Support page
We hope you continue to have a better experience with your Roku Streaming Player. Happy streaming!💜
Best Regards,
RiamieUPDATE!
I spoke to the moderator via private message, and they are working on a solution. In the meantime, I've been repeatedly attempting to get past the Recovery Mode screen. I tried the same methods that I've already implemented 20 times but for some inexplicable reason today my 4640 actually booted into the Roku setup screen! Upon entering the "Let's Get Started" screen I am asked to enter my language choice and Wi-Fi information. After that the device states that a software update is available. The update loads and the system reboots...only to start the whole process again. So, instead of a looping reboot to the Recover Mode I get a looping reboot to the setup screen. I guess that's progress, LOL!
