Please wait for a Roku moderator to PM you to discuss your situation and next steps.
I can only speak to my experience, but, I was told Roku will be exchanging my 4640X. However that was a week ago. So far I've not received an email from Roku to begin the exchange process. It's entirely possible Roku, after seeing just how many 4640X players are affected, is working on a fix before starting the exchange process. Hence the delay in starting the exchanges.
As far as those who've somehow got their players working again, I can only assume their issue is either not the same or those players are not the same series Ultra (4640X). Another possibility is those of us with affected players may have had limited memory available resulting in the update failing to install completely. If so this would explain why some 4640X players were not affected while others were able to recover. That said, these are just my theories.
Roku has not explained or suggested a cause or the nature of widespread 4640X player failures.
Cheers!
Hi All,
Just wanted to add provide a little more info for everyone. I tried unplugging and rebooting while holding the reset button but that didn't do anything for my unit. I have literially tried everything posted and recommended but nothing works.
So last night I went over to my mother house to check her 4640x and much to my surprise it was working fine. Checked the update level and hers received the update 10/19/24 while mine received it 10/21/24. I checked the app (Roku app) that was initially giving me issues and it worked fine too.
The only thing I was too scared to try was to reboot her unit. Right now it looks like it's fine but I didn't want to risk it with a reboot, since mine was fine, other than the one app, until I rebooted.
P.S. I just received a PM from a moderator, so fingers crossed.
I have worked through all the suggestions but continue to have the dancing ROKU letters.... extremely agravating...now when I occasionally manage to get to the network password page and try to enter my password the letters move extremely fast and will not land on the letter/number I want...if I do happen to get the right one it produces it twice..... SO FRUSTRATING....
the other Roku I have in my home is working fine...
Has there been any solution that works consistently? I got an initial email and submitted all the steps suggested but have not received a follow-up solution? Still Dancing! Then goes to recovery mode but will not respond.
HELP,
Ruth
There's some randomness to the issue. For some the software update worked the first time. For others it was resolved after doing a single reset. Others had to try a dozen times and do a rain dance. If you still cannot recover, reach out to support as I believe they will offer to replace it. The resolution does not work for everyone since some need the digital out on the 4640 that is no longer there on the newer models.
