Forum Discussion

judyneric's avatar
judyneric
Channel Surfer
11 months ago

Roku Ultra (4640X) stuck on Roku Bouncing LOGO

Count me in with another 4640X that stopped working very recently, and just has the dancing ROKU letters. The letters bounce for 27 or 28 seconds, then the device tries to reboot, repeat ad nauseum...
kaufmanj1973's avatar
kaufmanj1973
Reel Rookie
10 months ago

I received a private message from a user on this message board, claiming to be a moderator, asking me for my phone number and mailing address.  I have to wonder if this is a legit message, or a scammer.

aamilo's avatar
aamilo
Binge Watcher
10 months ago

kaufmanj1973 

I received a similar message.  I believe it is legit.  You can check the forums for the name and it should show with the tag of "Community Moderator".  I think that tag also shows in the PM.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    10 months ago

    Hi Community users,

    Welcome to the Roku Community, and thanks for keeping us posted!

    We will be more than happy to investigate the issue you had with the Roku Ultra since it keeps rebooting. Can you please provide the following information below?

    • What troubleshooting steps have you taken so far?
    • How are you powering your Roku device? Is it currently plugged in at the wall outlet or power strip?
    • When did the issue start?
    • Have you tried using a different HDMI cable or switching the HDMI outputs at the back of your TV?

    With detailed information, we will be able to assist you further.

    Thanks,
    John

  • odsquad64's avatar
    odsquad64
    Newbie
    9 months ago

    Hi, RokuRiamie-D RokuJohnB

    My Roku 4640X is having the same problem that others have described here.  After having an issue with apps not launching, I restarted the Roku and ever since then it's been stuck in a loop of the dancing Roku letters and restarting.

    • What troubleshooting steps have you taken so far? I unplugged it for about half an hour and plugged it back in, with no change. I held down the reset button and was able to access the recovery mode screen, from that screen I've tried both installing updates and a factory reset but when the Roku restarts it continues in the loop of dancing letters and restarting. I've tried each option at least 5 times each.
    • How are you powering your Roku device? Is it currently plugged in at the wall outlet or power strip? It is plugged into the wall using the supplied power adapter. Plugging it into other outlets makes no difference.
    • When did the issue start? November 29, 2024
    • Have you tried using a different HDMI cable or switching the HDMI outputs at the back of your TV? Yes, I've tried a different HDMI cable and a different HDMI port on the TV.

    I appreciate your assistance.