Features, settings & updates

[CTOCSE8]

Is the TV a brick or does it have built in tuner for antenna?  I've seen a couple TV's on here and imagine the support is just as "stellar" for the soundbars in that restoration takes weeks 1 device at a time.  As consumers we are subject to lifecycle support failure for dummies.  No beta testing before they roll out "new features".

[devilgate]

I should note that, a few days after I posted above, and without anyone from Roku contacting me as some have described, I tried the reset process again and it all worked. A bit mysterious, really.

[CTOCSE8]

Spoiler

Perhaps they are figuring out lifecycle support process shouldn't be 1 device at a time?

[Riboflavin]

This afternoon I ran the Update option again in Recovery Mode and my Soundbar is finally working again. But it looks like this might be a case by case situation so this may not be helpful to others.

[CTOCSE8]

Just in time for wifes favorite Hallmark same story different small town every year.  Eat lots of holiday goodies and take a nap!

[Nev1]

My device is stuck in the recovery mode loop, and the remote control doesn’t work 

[Amandalsipes]

Please help recovery mode tried everything 

[CTOCSE8]

Email your device info to their support people.  It will be weeks before they reach out to undo what their poor ongoing roll out has delivered to their consumers.  Their fix is apparently 1 device at a time.  Lifecycle support for dummies by Roku!

[Violet65]

Mine is doing the same thing.

It's in Recovery Mode and I can't get out of it. When I do update it says software update failed when I go to restart it goes to the gray screen with onn.Roku TV and then after a little bit back to Recovery Mode again. Same with recovery. I've had my TV for 2 years 

Version.  EGF.40E12221A

Serial number   X02000SRR2R1

Device ID.    SOPGF28RR2R1

Hardware ID.  H813X

onn.model 100068372 

[DTFlash]

Still haven't heard back from Roku Support. We are at 7 weeks now.

Version   9.3.0 * 1060

Serial Number   YL004V147606

Device ID    2A1184147606

Roku 9102R