Features, settings & updates

[Carlgum]

Hello,

I'm having the same issue, is stuck in recovery mode but when I connect to a network and try to update it gives me the Software Update failed.

Version: 9.3.0*1060
Serial Number: YL0053270333
Device ID: 2A1225270333
Roku: 9102R

Please help.

[RokuRiamie-D]

Hi @Carlgum,

Greetings from the Roku Community!

We understand that you are also having an issue with the Roku Streambar, which is stuck in Recovery mode. Thank you for providing the information precisely. Your patience and cooperation are appreciated as we work on this issue. Rest assured that we will forward your information to our Roku appropriate team for review.

Please let us know if there's anything else we can do to assist you. We would be more than willing to help.

Regards,
Riamie

[Jacob7]

Having the same problem. Unplugging the tv for about 7 hours gets me out of recovery mode for a few hours and then it goes back into recovery mode again. Is this an update problem or an internal problem? 

[RokuRiamie-D]

Hi @Jacob7,

Welcome to the Roku Community!

We appreciate you for sharing your issue about your television that keeps on getting stuck in recovery mode. We would be more than willing to sort this out for you.

We would like to coordinate this issue to our Roku-appropriate team for review, so we need the following details below:

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Providing these details will help us to investigate further your concern. Please keep us posted.

Regards,
Riamie

[Carlgum]

Any update for me?

[RokuRiamie-D]

Hi @Carlgum,

Thank you for the response.

We have coordinated your concern with our Roku-appropriate team for review, along with the information that you provided. Your patience and cooperation are appreciated as we work on this issue.

Please let us know if there's anything else we can do to assist you. We would be more than willing to help.

Regards,
Riamie

[Jacob7]

I had my tv unplugged for about twelve hours to get it out of recovery mode, when i turned it back on the tv reset and worked nut when I came home it was back in recovery loop but now I cant install update it says no networks found. I cant wait till this issue is solved so I can use my tv.