Features, settings & updates

[Cdart300]

Is there a setting on the Plus TV to turn on Screen Mirroring?

Brand new (Jan 2024) Plus, updated software, is not connecting with Samsung Smart View. Android 12, UI 4.1. Both are connected to WIFI with excellent signals.

Hard rebooted (unplugged) twice both TV and phone. Smart View sees other devices (like router) but not TV.  Settings/system/screen mirroring: prompt. Devices: -none-

Placed phone under & in front of TV (about 2 ft) for 5 minutes each of 3 attempts).

It would seem the TV is not receiving or sending out the needed signal.

Thanks

[RokuArjiemar · Accepted solution]

Hello! @Cdart300,

A heartfelt welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

To use screen mirroring, you must first set up and enable the feature on your Android or Windows device and then request a connection to your Roku device. Once you confirm the request and the connection is established, you can see your mobile screen on your TV and control it from your phone or tablet.

For more detailed information about screen mirroring, visit our Support page here: How to screen mirror your Android or Windows phone.

Best regards,

Arjiemar

[Cdart300]

The issue is smart view is not recognizing the roku tv, as seen in the second photo of "how to make a connection" (paraphrased).  Please reread my initial post.  If you are confident the roku is set up properly, I will reach out to the Smart View developers

BTW my roku speakers work fine.

[RokuJanadeeK]

Thanks for clarifying, @Cdart300.
We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

• Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
• Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

[Livgriffith239]

Don't even bother asking here. Screen mirroring no longer works with ANY roku TV. The ONLY way to do it is to go into advanced settings and literally RESET THE NETWORK. And it'll turn your tv off and on. Do NOT put your wifi on the tv. The only way to screen mirror now is to do it without the wifi. And i don't mean just disconnect the tv from wifi. That won't work either. It only works when you reset the network and stay offline. Idk what kind of bug this is or why they haven't fixed it. We got a samsung tv and surprise surprise, my phone screen shares just fine!