Features, settings & updates

[Anne1020]

Hello, 

I've followed ALL the recommended troubleshooting from go.roku.com/lowpower, reddit discussion, etc. and am still having issues with my device.  Can someone please contact me and help with this low power warning? 

It shouldn't be this hard to resolve this issue.  Thanks. 

[renojim]

If you are using the supplied power adapter and not your TV's USB port (assuming you're not in the UK where apparently none is supplied), then maybe @RokuKariza-D or @RokuDanny-R can help.

[Anne1020]

@RokuKariza-D,  @RokuDanny-R

I've used the supplied power adapter for a year and half now and then the warning showed up.

Like I mentioned, I've tried different avenues to get this resolve but my attempt was unsuccessful. 

Please help.  Thanks. 

[RokuKariza-D]

Hey @Anne1020

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[Cranstol]

I'm having the same low power issue with a brand new Roku Premiere.  I'm using the supplied USB power cube and cable.  Can someone from support please reach out to help remedy?

[Cranstol]

@RokuKariza-D Can you please help forward this to support?  I have not had anyone reach out in the last two weeks.

Thanks

[RokuMary-F]

Hi @Cranstol,

Welcome to the Roku Community!

I understand that you are receiving a "low power" message to your Roku device. How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet? 

Can you please provide the serial number/device ID on your Roku device?

I'll be able to assist you further from there.

Best regards,
Mary

[Cranstol]

Thank you for reaching out Mary.

Device is powered directly from the wall with the included USB brick and cable.

The HDMI output of the Roku is connected to an Onkyo TX-NR696 receiver that is passing the signal to a Panasonic PT-AR100U projector.

Serial number: YH00A1180071

Device ID: K4208A180071

Thank you

-James

[RokuMary-F]

Hi @Cranstol,

Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
We appreciate your patience for the time being!

Best regards,
Mary

[Charliebcas]

Hi. I’m having a similar issue. After 10.5 updgrafe now my Roku express 4K+ is showing low power for no reason, it used work fine before with the usb of the tv.