Features, settings & updates

[PadreRodu]

I have bought a Roku Express 4k few days ago and found out the screen mirroring / airplay function is not working, i keep getting the same request for the code when entering the code correctly.

I have an Iphone 14 pro with iOS 18.0.1 (latest update) and a Roku Express 4k with the following details (updated to the latest version)

Model: 3940EU2 - Roku Express 4K

Serial number: X02200P1AE8U

Software version: 13.1.4 • build 1510-E4

Device ID: SOHGK461AE8U

TRACKER ID : 8-405-374

( you can generate one after you see the issue by pressing the Home button 5 times followed by the Back button 5 times)

I have tried everything from restarting to latest updates, everything i could find online, because i see roku does not offer agent support for the Roku Express 4k. I have bought it for the purpose of streaming and screen mirroring, it seems sad that the product is not fit for its purpose.

Please let me know if anyone encountered this and has a fix.

Thanks.🙂

[RokuReynan-L]

Hi, @PadreRodu.

Welcome to the Roku Community!

We understand that you're having an issue with airplay not working.

We appreciate you providing us with the details we needed. Rest assured, we will forward your information to the appropriate Roku team for review. In the meantime, we're grateful for your patience and understanding as we work on this.

If there's anything else we could further assist you, please let us know.

Regards,
Reynan

[Tom42]

I have tried all of these things and it still fails. Updated Roku system software today (just received my express 4K), tried with both laptop and iPhone, tried switching between 5G and non-5G wifi connections...

[Tom42]

Exact same issue, also new Roku Express 4K+ I ordered this week. Tried with both iPhone and Mac. Will return if not fixed soon.

[RokuJohnB]

Hi @Tom42,

Thanks for keeping us posted, and welcome to the Roku Community!

We want to further investigate this issue that you had with the Roku Express 4K+ since the Airplay feature is not working. Can you please provide the following information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon and gathering your details.

Thanks,
John