Features, settings & updates

[karstjr]

When I turned on the Roku today, it asked me to enter a number in my account which I did,  What came up was a lot of questions trying to sell me other service. Once the Roku was opened, I say that I lost all my Netflix and Eventive accounts.  How do I get them back?

[RokuEuniceL]

Hi @karstjr,

Greetings from the Roku Community!

Please be advised that you can get back in with your subscribed accounts by putting in the credentials that you used from the said channels. It is possible that you have been signed out, but you still have those accounts as long as you sign back in. If, in any case, you forget your credentials, you can reach out to the channel provider's support directly for assistance.

We hope this helps.

Kind regards,

Eunice

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team