Features, settings & updates

[WallyTheCow]

I have only had this Roku for a couple of weeks. I was watching tv yesterday and it froze and lost connection and wouldn’t do anything. I have done a full reset of my tv and my Roku and unplugged everything multiple times. I finally got to the point where I could connect to my network again however, it couldn’t update. I tried waiting multiple times and gave it a few minutes and still won’t update. Now my tv is just a purple screen and won’t do anything. Any solutions?

[RokuArjiemar · Accepted solution]

How are you? @WallyTheCow,

A friendly welcome from the Roku Community!

We understand that you're having an issue updating your software. We are happy to help. 

To perform a software update, your Roku player or Roku TV must have a good connection to the internet. If, for some reason, this connection is unreliable or an unexpected outage exists, your Roku device may be unable to update to the latest software.

Please check this support link. What should I do if my Roku® device is unable to update software?
Feel free to let us know if you need any additional assistance!

Regards,

Arjiemar

[RokuJohnB]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team