Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AvsGunnar
Community Streaming Expert

Re: Private listening issue with android device

Jump to solution

@CJRicard 

Have you tried going into the Android settings and clearing the cache and all data before performing the uninstall?  Also verify that you are not running any firewall apps on on your Android device.

1. Go to your Android Settings, and then Apps.

2. Find the Roku mobile app. (Roku).

3. Select Force Stop, then Ok.

4. Select Storage.  If it gets stuck on Storage (ie. computing message), press Storage again.

5. Clear Cache.  Then clear Data.

6. Then back out to previous screen and select Uninstall.

7. Restart your phone.

8. Reinstall the Roku mobile app. 

----

Hate to see you have you reset a phone just for the Roku mobile app to work.  Private Listening works on my Android without issue, but is a Motorola with Android v7.1.1

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

CJRicard
Channel Surfer

Re: Private listening issue with android device

Jump to solution

@AvsGunnar you are an absolute life saver and need to receive a commission cut from Roku for your genius. It Worked!!! Thank you! Back to the little slice of happiness I have at night before bed!!

plainjanedfw
Channel Surfer

Re: Private listening issue with android device

Jump to solution

Any chance someone knows how to do this for an iphone?  We've been posting about this for over a year, with zero help from Roku. App crashes as soon as we hit private listening. Just wondering if there's similar steps in iOS that will accomplish the same thing.  Long shot, perhaps, but worth a try.

0 Kudos
RokuNimfa-C
Retired Moderator

Re: Private listening issue with android device

Jump to solution

Hi @plainjanedfw

Thanks for your post. 

Have you tried uninstalling the app and reinstall it again? Does this clear the issue you are seeing?

The Roku app for iOS is compatible with Apple devices running iOS version 11.0 or higher. Visit the App Store® on your Apple device (iPhone, iPad, iPod Touch), or visit the online App Store to re-download the Roku mobile app for iOS.

Keep us posted. 


Regards, 
Nimfa

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.