Features, settings & updates

[ZebraStripe]

I have this exact same issue. I used these TV's in a hospitality application and have over 50 TV's with this issue over the past week. I am disgusted with the support (lack of) received.

[Hannah005]

My TVs instantly start signing out again after reboot and there is no way to navigate to the Settings to check this information. I have the two Onn TVs doing the same thing now. The only info I can get is the TV model for the Onn which is 100012590. I tried pushing the home button 5 times and the back button 5 times when it was happening but it didn't do anything and the TV just restarted. I need your prompt attention on this as this is costing my client that owns the airbnbs I manage money.

[Dkradel]

Thank you! This worked 

[happycactus]

Remote didn't help. I had to use the reset button on the back of all the TV's (4 of them) and the one Roku Device I had. It took multiple attempts but I did get them all working. You have to start from scratch like a factor reset and reprogram through your email etc..

[Dstrick]

I’m having the same issue and I’ve done the reset to recovery mode. Keeps doing the same thing over and over. 

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

We are aware of the issue, and our appropriate Roku team is still investigating it. Once more information is available, we will update this community thread.

In the meantime we would like to request your Roku TV/device information to forward it to the appropriate Roku team.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your understanding. Please keep us posted.

Regards,
Riamie

[PeterVenkman]

We are having the same issue in our vacation rental! 5 TVs all messed up this week. Same problem. Bought new ones today, same thing is happening! Guests are not pleased nor am I after dropping more money on new TVs only to have them break again! All are TCL Roku TVs. 43 inch and 55 inch. 

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

Thank you for providing details about your Roku TVs/devices that are stuck in Guest mode. We are aware of this issue and have coordinated with our Roku-appropriate team.

For us to further investigate this issue, we would like to know the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

This information will assist us in examining the issue more closely. We will look forward to your response.

Regards,
Riamie

[PeterVenkman]

Device type: 43" TCL Roku TV

Serial number: X012006W886Y

Device type: 43" TCL Roku TV

Serial number: X01200XCAEYK

Device type: 43" TCL Roku TV

Serial number: X01200T8CPK4

Device type: 55" TCL Roku TV

Serial number: X01200DLGU2H

Device type: 55" Roku Select Series 4K TV

Serial number: X01200RNCSW0

Device type: 55" TCL Roku TV

Serial number: X032001LNHRH

Device type: 43" TCL Roku TV

Serial number: X01200ADD4DE

[comisarenco]

Hi Riami,

We are a provider of Corporate Housing with more than 100 Rokus (different models and configurations). Many ONN, TLC and Hisense Roku TVs are doing the same... None of our older Express or Roku Stick has done it so far! 

The only thing that works when on location, is to do a Hard Reset. I am trying now to remove Guest Mode remotely on the affected TVs (I will report on results shortly)

This started a couple of weeks ago, and has not stopped (we had three incidents today).

I hope this helps!
Roberto