Features, settings & updates

[Paularey]

My tv flashed that a software update was required. Afterward, the tv turns on but is blank. My phone roku remote app is showing my streaming stick is not available on this nextwork. Everything worked fine until this update. Yes I checked all FAQ suggestions and it still doesn't work. Dang. Seems to be obsolete now. 

[RokuJechealR]

Hi @Paularey,

A warm welcome to the Roku Community!

We understand you are having trouble with your Roku streaming device after an update. We are interested in learning about the issue you've been experiencing, but we need more details.

Can you confirm the steps you have taken to resolve the issue?

We recommend restarting your wireless network and rebooting your device and mobile app for troubleshooting.

Visit our Support article to learn why the Roku mobile app does not recognize my Roku streaming device.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[Talkwithron]

I’m having the same issue. Roku connects to my TV and asks me to select a Wi-Fi connection and my Wi-Fi password.  After receiving confirmation of a strong signal, Roku attempts a software update. The TV then says downloading, and then suddenly quits as if the Roku turns off and no longer works unless I reset the Roku stick. I’ve tried using my 2.4 and 5.0 GHz connections. I’ve also tried updating it using a signal from my hotspot on my laptop with a VPN on. The software update never finishes but simply turns off my Roku stick. Does anyone have any suggestions? Thank you. 

[renojim]

@Talkwithron, if you're using the TV's USB port to power the stick, try using the supplied power adapter.  It's not clear if you're always using a VPN, but if so, try disabling it or bypassing it.