Features, settings & updates

[RokuRiamie-D]

Hi @pabp,

Welcome to the Roku Community!

We appreciate you providing your Roku device details. We understand that you are also having an issue with Airplay. Our Roku-appropriate team is already aware of this issue and working on it. 

In addition, we would also like to know the make and model of the router and modem. This will help us investigate the issue more closely.

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

[pabp]

My router is an Airport Express 2, but I think it does not matter, I even tried connecting the Roku to another network, even to my phone hotspot, but same result.

Hope there is a fix soon, because it was the main reason I bought a Roku Express instead of a Fire TV.

[Nickjo]

Me too…..

Have new Roku Express 4k

Model 3940EU2

software 14.0.4 build 12221-E4

GC version 12.5.25

Issue no. ID N3-441-746

One of the reasons for buying it was ability to screen mirror from my iPhone. However this feature doesn’t work on either of my phones or iPad.

It looks like it will work initially as it’s immediately found and throws up a code. However the codes are never, ever accepted regardless of which device I choose. 

Changing to password doesn’t work as it just refuses to accept that too.

Trying the HomeKit route also fails for the same reason. Code not accepted.

I’ve tried off/on again and manual update. No joy.

I see this is a recurring issue for some over several years and I assume my Roku is defective?

Suggestions/advice welcomed, worth trying to get this unit replaced or just return as defective for credit?

[RokuRiamie-D]

Hi Community users,

Greetings from the Roku Community!

Thank you for letting us know you are having an issue with your new Roku Express 4K not working with the AirPlay code. We have coordinated this issue with our Roku appropriate team for review and to help you resolve this.

Please provide us with the following information to help us investigate the issue further:

• Model and OS/iOS version of your mobile device:
• Make and model of router and modem.
• OS version, serial number, and device ID of your Roku Express 4k (This can be located by going through Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Please provide these details so we can investigate the issue further. We look forward to your response.

Best regards,
Riamie

[pabp]

Yeah, it is so frustrating. I even tried to create a new Roku account in other region, factory reset my Roku (I did that quite a few times), disable IPv6, ... And it is always the same, HomeKit does not accept the code, and Airplay ask again and again for the code on iOS even if you write the correct one.

Nothing seems to work. It seems that is only a Roku Express problem but not sure about that.

I guess that the best solution is to return the device. (I'm already looking for apple tvs)

[Nickjo]

Most of the relevant information already provided:

Model 3940EU2

software 14.0.4 build 12221-E4

GC version 12.5.25

Issue no. ID N3-441-746

Roku serial no. X02200FAE8N3 (SOHGK46AE8N3)

iPhone 11Pro iOS 17.6.1

ipad Air2 iOS 15.8.3

iphone 7 iOS 15.8.3

Linksys SPN MX55 (actually badged Gigaclear which is a UK fibre provider.

Note that I did not expect to buying a beta release product and taking part in the development!