Features, settings & updates

[Midwichcuckoo]

I am still awaiting an update as to what the issue is. Can you please advise what you have investigated so far in this matter? 2 further months has passed without any word.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @Midwichcuckoo.

We are still waiting for an update from our appropriate Roku Team because they are still working on resolving this issue. Since your device's information was already forwarded to them, rest assured that you will receive an update as soon as a resolution has been provided.

In the meantime, try disabling the Alexa skill on the app and then re-enable it again on the same app to see if it makes any difference.

We'll keep you posted. Stay tuned!

All the best,
Emman

[Midwichcuckoo]

I have tried this already multiple times. As previously mentioned this is not an Alexa issue the Roku remote app on my phone is unable to change channels either with my voice. The video I sent in was showing me using the Roku remote app and the change not taking place.

[Midwichcuckoo]

I have changed the subject line of this thread as it is not a solely Alexa related issue

[trish789]

(unintentional post, please delete)

[Midwichcuckoo]

This has been a year now since this issue was first raised. You have made excuses and asked me to bear with you multiple times. The level of customer service is nil. I think you are hoping I will just get fed up and give up. This TV was bought to support a disabled individual and you advertised it with the facility to control with voice. As far as I am concerned this is false advertising and unless a solution is supplied I will be contacting Trading Standards. I have produced videos, screenshots, carried out multiple re-installs and re-links. You have all this information and you haven't even given me the courtesy of an update. I am formally giving you 14 days from the date of this message to respond before I escalate the matter.