Features, settings & updates

[Yfy]

settings restart of Roku solved the problem. 

[RedZooper]

None of the posted solutions work for my Express 4K+. I can get video to play through Airplay but there's no audio. 

[RokuEmmanuel-D]

Hi, @RedZooper.

Thanks for posting here in the Roku Community!

We understand that you are experiencing unintended behavior when using Airplay, which doesn't have sound. We want to investigate this issue for you.

To begin investigating this, additional information is needed to determine the root cause of the problem:

• When did this issue first occur?
• What troubleshooting steps have you tried so far?
• Did you receive any software update recently that might trigger the issue? If so, please provide the latest version of your Software. (You can see this by going to Settings > System > About. 

In the meantime, try rebooting your Roku by navigating to Settings > System > Power (skip Power if there's no option) and proceeding to System restart. This will correct any system glitches currently causing the problem. 

Let us know how this works. 

Best regards,
Emman

[RedZooper]

@RokuEmmanuel-D 

• The issue has existed since I first used the device a week ago.
• I've tried restarting, unplugging and plugging back in the device, using a different HDMI cable, 
• As mentioned above, the issue has existed since day one when it auto updated to the latest software.

[RokuEmmanuel-D]

Thanks for keeping us posted, @RedZooper.

We appreciate you providing extra details about your concern. We'd be happy to pass this on to the appropriate Roku team for review. 

In order for us to proceed, please provide the following details below: 

• Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Device Used
• Device iOS version

This will help us proceed with the investigation and provide an accurate resolution.

Please keep us posted.

All the best,
Emman

[RedZooper]

@RokuEmmanuel-D 

• Model: 3941X2, serial: X02200KVVGOU, device: S0HAK45VVG0U, OS: 13.1.4-build 1510-E4
• 0U-321-430
• iPhone 15 Pro
• iOS 17.6.1

[Userboy99]

Roku Ultra LE has no sound when using airplay from my 2020 MacBook Pro  

The sound is fine when mirroring with my Roku TV

The Ultra was supposed to have a better, faster processor than the TV

What gives? Why is this still a thing? It's been a year and it's still not fixed?