Features, settings & updates

[CG0001]

OHMYGOODNESS!!!!!! THE FACTORY RESET WORKED!!!!! Please disregard the 2 added photos. I can't believe it worked! Thanks everyone for the quick responses and options to try and help me. I appreciate it!!!! THANK YOU!!!!

[RokuJechealR]

Hi @CG0001,

Thank you for letting us know about this!

We appreciate your patience in this matter, and we're happy to hear that the issue is already resolved.

If you have any other questions or concerns, please let us know.

All the best,

Chel

[Skyanna]

Hi I have the exact same problem and I did the factory reset as suggested here and it did not work. Time still does not show up anywhere.

[RokuCarly]

A warm welcome here in the Roku Community, @Skyanna.

We appreciate you reaching out for support and trying to troubleshoot your Roku player to no avail. No worries! We'd be more than happy to find you the best resolution possible.

Could you please confirm that your device isn't in Store mode? You can check it under the Store Settings option. Additionally, kindly provide us with your current OS version which can be seen under Settings > System > About. 

We'll be looking forward to your response!

Best regards,
Carly

[Skyanna]

Hi so I checked and no it is not in store mode. It is unchecked in store settings. Also the OS version is 12.5.5 • build 4174-12

[RokuEuniceL]

Hi @Skyanna,

Thanks for keeping us posted here in the Roku Community!

We'd like to know more about it so we can further assist you. Did time exist before? When did you notice it disappearing? Can you please provide us with a photo as our reference?

In the meantime, please try restarting your system and see if it fixes the issue.

We'll be waiting for your update.

Kind regards,

Eunice

[Skyanna]

I just got this tv and I have never had the correct time or have I ever had time listed in settings system. I have restarted several times I even factory reset to no avail and no it’s not in store mode either I checked 

[RokuTakashi]

Hi @Skyanna,

We appreciate you providing these details.

We recommend checking the time zone on your Roku TV. Kindly navigate to Settings > System > Time, and select the right time zone on your region. After this, kindly check if the time accords with your region.

Please keep us posted.

All the best,
Kash

[Skyanna]

Um if you have read through my replies here you will have known I said repeatedly that when I go to settings/system that Time does not show up as an option at all on my Insignia Roku. I'm afraid I’m not getting anywhere here at all. 

[Skyanna]

I’m sorry I’ve tried explaining here and I have gotten nowhere. I am not happy that my insignia roku is missing features and I seem to not be able to get any support here.